Dell/Nvidia refund laptops.

Hey Guys

I dont know about you, but I have had my XPS 1530 for a little over 5 months now, and I for one do not want to be the guy who's card dies after 13 months, (1 month after warranty)

Has anyone demanded a refund of there laptop becuase of this graphics card reason, or are we all happy that if our Dell laptop dies we will just buy another one?

I am seriously thinking of enquiring about this, and maybe getting a refund.

Cause even if I got another laptop with a Nvidia card there has been more cars including the 8800 added to the list.

Why should we all be stuck with second had good when we pay thousands for these laptops.

For me I find this totally unaceptable.

How bout you?

 

You can demand all you want, you won't get anything. That's what a warranty is for, after your warranty period is over, it's down to you.

 

Good luck. Since you're not within the 21 day return period, most that you could hope for, are warranty fixes/replacements if anything goes wrong.

 

this is why I think Dell needs to offer an extended warranty to those who purchased those affected nvidia notebooks.

 

I haven't received my laptop yet, but if I were seeing abnormal temperatures I would probably ask for a new replacement if you're under warranty. I'm not sure if you can refund you XPS m1530 after 5 months of use. I think there is a 21 day window for that.

I'm just hoping Dell does the right thing and use non-defective GPU's in laptops today. It wouldn't make any sense for Dell to keep using defective GPU's. So here's hoping that my XPS m1530 doesn't give me any troubles this time around.

 

Most likely you will get a refurbished replacement. It's in dell's policy. @ dell.

 

The replacement for my referbished laptop was a brand new laptop. haha.

 

In the UK if there is a deffective product and they say they want to replace it, but if the replacement product might be faulty as well then they have to refund you within 1 year of purchase.

You have 1 year warranty and they cannot gaurantee the next one will not have a crap video card either, its not like they will examine and test all cards and all the dyes in the cards.

So they cannot gaurantee.

Trading standard rules UK

 

I imagine that your problem is proving a defective product. Pretty hard to demand a refund for something that might happen someday. Maybe if Nvidia had come out and admitted that each and every card was ultimately defective you'd have a case. But to my knowledge they've made no such admission. As such, your notebook isn't officially defective.

 

true FOUNTAINHEAD.

Will have to keep an eye on things, so far so good.

And fingers crossed.

Hopefully in a couple months B4 my 1 year warranty runs out NVIDIA spills the beans and say a Retarded monkey made all the cards and they are all doomed.

Stranger things have happened.

 

That Dell blog statement a few days ago seemed to indicate that there would likely be some sort of warranty extension for affected notebooks. Hard to say if it'll be a blanket extension, or whether the just extend the warranty on GPU issues, but I'd have to think that somehow we'll be protected. I don't see Dell just thumbing their nose at customers who suffer GPU failures at 12 months and a day. Or at least I'd hope not.

 

Also remember if you purchased your laptop with a credit card, you most likely have an extra year of warranty. I believe this is the case with any Visa or Mastercard, and definitely for American Express.

 

You guys do realize that you can extend your laptop's warranty up to 4 years right?

 

Not exactly - in the UK the Sale of Goods Act means that goods have to be of satisfactory quality http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml This can cover you for much longer than a year (though a while after purpose it may not entitle you to a refund): e.g. I would argue that it's reasonable to expect a GPU on a 'premium' laptop like an XPS to last a good few years without frying itself or the laptop. Having acknowledged the defect on the GPUs, if Dell don't do the right thing when these fry outside of warranty, they are likely to (and, imo, completely deserve to) get sued.

 

I'm in the UK and I had a tech over yesterday to fix something on my M1530 (unrelated to the vid card) and I asked him if Dell has made any kind of statement or provided any kind of guidance to its techs regarding the nVidia cards. He said he hasn't heard anything which he thought odd since he knows the techs in the U.S. have been appraised.

Canada, I think your post might have explained why that is.

 

I believe it extends to 6 years, especially if it's a noted issue like this.

 

The main issue is what's seen as satisfactory quality: suspect it would be an arguable point whether this runs for the full 6 years. Certainly would be longer than a 1yr warranty, though.

 

As far as the warranty extensions.....

What about those of us who paid good money for the 3-4 year extensions? I wonder if we will be refunded our money for the extended warranty; or, if an additional warranty will be added to our extended warranties? Or more probably....no compensation?

 

I've got a 4 year warranty on my M1330 and would expect compensation if they started giving it away. I don't think they will do that though.

Hopefully mine will break after all the old stock has gone and centrino 2's are available

 

Why the hell pay hundreds of extra dollars for a warranty? Have you seen what they charge for parts off the website? Its ridiculous. You are practically buying parts in advance as far as I am concerned. I would be all about an extended warranty if it were a little more reasonable.

Of course as I sit hear and think about the fact that we are getting closer to winter, its nice to hear my fans kicking on again as my GPU IDLES at nearly 60c. This has got to be one of the nastiest fiascoes to hit the notebook world in a long time. And this is my first notebook. I picked a GREAT time to go out an plunk down 800 bucks. This thing better last me through school. Or I will seriously cry.

 

I'm returning my Vostro 1400 (within return period) with an 8400 because of the potential for failure... in other words I am not "Totally Satisfied". Sounds like OP is SOL until Dell releases their modified service terms.

 

I'm sort of happy with Dell...not happy with Nvidia at all. I have a 8800GT (G92) and a 8600M GT (G84) and apparently both could be faulty. Thanks Nvidia, bought two computers (well built one of them, bought the other) in one year with Nvidia graphics cards and they are both (possibly) faulty. My 6800 failed once...my MX420 before that failed. I can't remember why I keep getting Nvidia graphics cards. They always seem to fail. Each time I said I would get a ATI card next time around...and I never seem to do that.