Dell Next Business day warranty - what happens if I move ?

If I'm moving from A to B to C, would the next business day warranty have them come to me, first to A, then to B then to C ? Or is it only for place A ?

 

I am pretty sure you tell dell that you are moving and fill in a simple form. Ask dell chat support as they would be able to give you the best answer

 

Dell's Next Business Day On-Site response (or At-Home service under their Home/Home-Office counterpart) DOES NOT depend on your billing/shipping address that you gave when you ordered the system.

When you call the service center to arrange to have your system looked at, they will ask/confirm with you when, and where the technician will turn up. It could be your home, your friend's house, your workplace, or whereever you are.

The only thing they might ask for is prove of purchase or that you are the legitimate onwer, in which case your original Dell invoice will come in handy. But in my experience, they never check anyways (as long as you spew out your system's service tag and that your name matches the one in their system).

In fact, if you have 3 Years (or longer) of NBD/At-Home, that is also covered internationally (that's their global warranty in fact). Therefore, you call the local Dell's service center number, give them your service tag, explain the problem, and they'll arrange to have someone out there the next business day at whereeever you decide to tell the technician to go to, could be your hotel room (if you are travelling on business).

All my, and my friend's Dells are bought elsewhere (in Hong Kong), while we normally dwell in New Zealand, and we've had no problems whatsoever with obtaining service when we needed on our notebooks.

 

Just like Angry stated, the service does not depend on your billing/shipping address. You can have the work done at your school, dorm room, friends house, work, etc. Basically anywhere the laptop will be.

 

I've heard that before, but havent been able to find any documentation to support that claim. Where can I find that agreement ?
Only thing I could find on warranties was:
http://www.dell.com/policy/legal/warranty.htm

 

http://www.dell.com/downloads/global/services/con_qualxservHardware.pdf

 

That documenet only mentions US addresses. No mention of the fact that 3+ year warranty entails user to a global warranty

Also, what is the difference between qualxserve & Bantec:
http://www.dell.com/downloads/global/services/con_banctecHardware.pdf

http://www.dell.com/content/topics/global.aspx/services/en/service_contracts

 

I think they use both Banctech and Qualxserve for at home service. I've always had Qualxserve do my repairs, so I do not have any experience with Banctech.

International Warranty:
http://www.dell.com/content/topics/global.aspx/services/en/prog_portables?c=us&cs=19&l=en&s=dhs

I know if you are just visiting another country, that document applies. If you move to that country, your warranty is still valid, but I think you have to do a transfer.

If you are moving there permanently:
http://www.dell.com/content/topics/reftopic.aspx/pub/ccare/transfer_intl?c=us&cs=19&l=en&s=dhs

SG

 

How does one find out if the repair is being done by qualxserv or banctech ? Just ask the repairperson ?

 

Here is the link to Dell Asia Pacific's site about International Service Program (since I bought my system from Hong Kong but you are redirected to that same page anywhere in Dell Asia Pacific's sites).
And this is the link about the International Service Program under Dell USA.


The Dell International Service Program [1] provides service and support for your Dell portable computer while you are traveling with it outside of the country in which you purchased your computer.

How The Program Works
- On both Latitude and Inspiron products, the Dell International Service Program is available when 3 years of Next Business Day (NBD) On-site service [2] is purchased.
- When a customer travels outside of their home country and experiences a problem, they can request international service in any country that supports their particular line of notebook. Below is a complete listing of countries covered by Latitude and Inspiron products.

Requesting Service
There are three methods for engaging technical support when traveling internationally:
- Customers may call the call center of the country they are currently in.
- Customers may call the call center of their home region from abroad.
- Customers may call the International Queue. Phone number is 512-728-7407 (toll call). If in the US or Canada, the toll free number is 800-822-8965.

The call center that the customer contacts will perform problem diagnosis.

If repair is needed, the phone technician will arrange for service by contacting the Dell call center in the country where the customer is located. A dispatcher will contact the customer and arrange for service.


[1] The International Service Program may be provided by third party. Dell warranty support is available in over 90 countries for notebooks. International support is limited to the countries where your product model can be purchased and service parts are available. Otherwise international support is restricted to remote support only and parts exchange/replacement cannot be provided. External devices excluded.

[2] On-site services provided by independent third-party service provider and may not be available in certain remote locations. Technician shall be dispatched if necessary following telephone technical support. In the event of a system or part replacement which may require access to an optical device and the customer has opted out of an optical device, Dell reserves the right to decline service until the customer grants Dell access to an optical device to enable support and serviceability.


Oh, in case anyone's curious, Dell New Zealand has their on-site service contracted out to Unisys (last time my friend's Dell needed his motherboard replaced), and my experience with them has been nothing but positive. Very professional and on-time (which is important).

 

When you can Dell's Tech Support and they determine that a repair person needs to be sent, they will tell you which company. At least last time with me they did. I'm sure you can always ask them.

If i remember correctly, Dell didn't give my address to the Qualxserv. From my experience, Dell basically tells the 3rd party that a repair needs to be done and gives the name/number of the customer. Then the 3rd party company calls you to inform you that a repair request has been made, and a tech will call you once he gets the part. Once the tech that is performing the repair gets the part (about 24 hours after you talk to Dell), he calls you to arrange time & place for the service to be performed.

When i had my MB replaced, I had it done at my school and during the evening hours.

 

Booo, it doent mention precison laptops, only latitudes & Inspirons.

BTW, I'm going nuts, how did you get to that page (starting from dell.com) ?
It seems to be very well hidden

Thanks for the help guys/girls