Dell M1530 - WSXGA+ Samsung to LG XK309 replacement success stories - HELP NEEDED

Hi all

Well, after talking about 7 or 8 times each between a half and hour to an hour it's simply impossible to get the replacement. Talked to a manager even who refuse to even listen to me and repeat the same **** as a robot. I have checked with spare parts departments and they have it in stock. I have told them that, but they cannot get it! WHAT IS THAT? He's telling me that they are aware of the issue, but "unfortunately" they cannot guarantee they can get me the XK309 except an exact one that I have.

I have been lied to left and right, and all I heard is excuses or how their database system doesn't allow this to happen. I have told them that the issue with the RW985 and the Y274C is a known issue all over the internet and there have been successful replacements in the past. They cannot answer me why those have been successful. I'm not giving up quite yet!

Can the people that have been lucky enough to have the replacement done properly provide me with case numbers or service tag #? I told them that I want to see why A or B person has been able to have this done. This will also be useful for all others who have been ripped off with this.

It's been a very frustrating few days. It's the last time I will EVER buy a Dell! Their support is HORRIBLE and completely deaf to your complaints, lying in your face!

Thanks so much in advance.

 

Hey guys: is 320-6288 the # for the LG XK309 that shows up on orders? If not which one is it?
Thanks

 

Insist on getting replacement of whole system if they can't solve this issue. Read my story: http://forum.notebookreview.com/showthread.php?t=248659 . Works. It really depends of who are U tallking to when calling tech support.