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    Dell Laptop LCD warranty question

    Discussion in 'Dell' started by et1031, Mar 21, 2005.

  1. et1031

    et1031 Newbie

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    I owned an Inspiron 600M for 5months...but something had happened to it...i donno wat, but the lcd appears crack when I powered it on. But no physical damage i could find from outside of the case....

    And I'm still under warranty for another 7months, is that possible to get Dell to fix it? I called them, n they refused to fix it, said the LCD couldn't be crack on its own.

    The lcd doesn't show any damage when it's powered off, so I'm wondering if i purposely broke the laptop...like by overheating it, then they won't be able to see it, are they gonna send me a brand new one or just fixing the chip? Any help or thoughts on this would be greatly appreciated!!!
     
    et1031, Mar 21, 2005
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  2. Phiber

    Phiber Notebook Enthusiast

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    Any concussions while in the case?

    011100110110111001101111011101110110001101110010011000010111001101101000
     
    Phiber, Mar 21, 2005
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  3. et1031

    et1031 Newbie

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    not that i know of...it was inside the case the whole time when i drove down from orlando to miami...n it did not fall or anything coz i placed it flat.

    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Phiber
     
    Last edited by a moderator: May 8, 2015
    et1031, Mar 21, 2005
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  4. et1031

    et1031 Newbie

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    who did you contact? customer service or support team? how or wat did you say to them?

    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by LaZzZy_Dude
     
    Last edited by a moderator: May 8, 2015
    et1031, Mar 22, 2005
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  5. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

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    I got my LCD for my inspiron 4000 replace 5 times ...because of a pressure point.....maybe they (custumer service) was good back then...
     
    LaZzZy_Dude, Mar 22, 2005
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  6. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

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    did you take Complete care? If yes it should be covered...

    They will only fix what is broken...so if you fry your CPU or MB...they won't replace the LCD...Next time don't mention that your screen is cracked...instead mention dead pixel...
    good luck
     
    LaZzZy_Dude, Mar 22, 2005
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  7. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

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    I contact tech support and told them that there's a white spot on my LCD screen...don't tell anything that might make them assume that you broke the laptop...

    good luck..
     
    LaZzZy_Dude, Mar 22, 2005
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  8. et1031

    et1031 Newbie

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    but was it actually broken or...just have some white spots?
    coz when mine powered on...it shows the crack...like a spider thing... :(
    i'll try wat u say.. white the white spot or dead pixel...but im afraid they r going to bill me for it....
    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by LaZzZy_Dude
     
    Last edited by a moderator: May 8, 2015
    et1031, Mar 23, 2005
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  9. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

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    what I mean by white spot is a bunch of pixel dead/not working well because of a pressure point....for those who had I4000 it was just above the buttons for the track point that was pressing again my screen when my laptop was in my backpack...
     
    LaZzZy_Dude, Mar 23, 2005
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  10. et1031

    et1031 Newbie

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    I got you. Now i could use that to argue with them. Thanks so much for all of your help!!! :)

    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by LaZzZy_Dude
     
    Last edited by a moderator: May 8, 2015
    et1031, Mar 23, 2005
    #10