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    Dell Inspiron Remote, I got it

    Discussion in 'Dell' started by DMAK02, Jul 11, 2007.

  1. DMAK02

    DMAK02 Notebook Evangelist

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    Ok, guys. Sorry for your inconvenience. The part number for the remote is 412-0961.

    What I would suggest now is too call Dell.. and ask them to either change your order or TRY TO GET MORE FREEBIES! Because this is what they reported to me that this is the right remote.

    edit:
    I got the media edition remote (full size one) and I am getting the free express slot remote on top of that.
     
    DMAK02, Jul 11, 2007
    #1
  2. bassr1der

    bassr1der Notebook Guru

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    What do you mean you called and got it? You paid for it?

    I thought they came with the inspiron 1520 to begin with.
     
    bassr1der, Jul 11, 2007
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  3. mtor

    mtor Notebook Deity

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    cool i am going to give them a call
     
    mtor, Jul 11, 2007
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  4. bmckenna

    bmckenna Notebook Guru

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    I spoke with a dell rep and ordered my 1520 today...she said that if I couldn't find the two items I wanted (headphones and remote) that they were most likely standard and would come. I see the headphones on my order but no remote. If it doesn't ship I'm going to ask for some sort of credit to my account as she specifically told me that it was standard and would ship.
     
    bmckenna, Jul 11, 2007
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  5. The Critic

    The Critic Notebook Consultant

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    Gave the person DMAK's part number: 412-0781)

    Spoke with a rep by the name of Chris and he ordered it for me just now.

    No mention about the wireless mini-card though...
     
    The Critic, Jul 11, 2007
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  6. elscottomagnifico

    elscottomagnifico Notebook Enthusiast

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    The wireless they're referring to may be bluetooth, as some of the remotes use it.
     
    elscottomagnifico, Jul 11, 2007
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  7. DMAK02

    DMAK02 Notebook Evangelist

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    I hope you guys get it free of charge like I did!
     
    DMAK02, Jul 11, 2007
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  8. DoubleBlack

    DoubleBlack Notebook Deity

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    What did you say? That you're supposed to get it, or all the reviews said you get it, or what? How did you get them to create a separate order just for that?
     
    DoubleBlack, Jul 11, 2007
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  9. DMAK02

    DMAK02 Notebook Evangelist

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    Not everyone recieved it, for ex. Stella. If you don't get it, just call in and ask about it.
     
    DMAK02, Jul 11, 2007
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  10. The Critic

    The Critic Notebook Consultant

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    Basically, tell them:

    - Ordered an Inspiron 1520
    - Read review of the product stating that a remote is included
    - No remote found on your invoice
    - Other people on a forum experienced a similar situation
    - Others have called into Dell Customer Care and have been sent a complimentary remote
    - Give them DMAK's part #

    Hope for the best :)

    That's what I did...and it worked.
     
    The Critic, Jul 11, 2007
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  11. Scoots

    Scoots Notebook Enthusiast

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    Out of curiosity, did you have to give your credit card information again?
     
    Scoots, Jul 11, 2007
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  12. The Critic

    The Critic Notebook Consultant

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    ****, I just pulled up the order info and it shows a 49.55 charge on the order status page. I better call to make sure that I really don't get charged for it. No, I did not give out any CC info.

    PS- what's the difference between 412-0781 and 412-0961? The latter was on the Canadian site as the free remote upgrade for the Inspiron 1520.
     
    The Critic, Jul 11, 2007
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  13. DMAK02

    DMAK02 Notebook Evangelist

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    No, I did not.
     
    DMAK02, Jul 11, 2007
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  14. The Critic

    The Critic Notebook Consultant

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    I better go and call back...yikes
     
    The Critic, Jul 11, 2007
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  15. The Critic

    The Critic Notebook Consultant

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    OK, I called and they didn't charge me for it. Apparently their order system will show the cost regardless but when the rep looked it up, she was able to tell me that it was complimentary.
     
    The Critic, Jul 11, 2007
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  16. CaptainObviousXL

    CaptainObviousXL Notebook Guru

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    sweet i am gonna do this first thing tomorrow
     
    CaptainObviousXL, Jul 11, 2007
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  17. kgeier82

    kgeier82 Notebook Deity

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    not working for me sooo far
     
    kgeier82, Jul 11, 2007
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  18. Stella

    Stella Notebook Deity NBR Reviewer

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    Can someone who actually received the remote WITH your computer verify the part number please?

    Thanks!
     
    Stella, Jul 11, 2007
    #18
  19. DMAK02

    DMAK02 Notebook Evangelist

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    If you guys don't mind waiting, I can verify it when they send it to me.
     
    DMAK02, Jul 11, 2007
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  20. Stella

    Stella Notebook Deity NBR Reviewer

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    I've been sent one, but it's not the same as the one listed here. I'm curious to see what the correct remote is.
     
    Stella, Jul 11, 2007
    #20
  21. DMAK02

    DMAK02 Notebook Evangelist

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    DMAK02, Jul 11, 2007
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  22. Stella

    Stella Notebook Deity NBR Reviewer

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    He was using a review unit so he may or may not be able to get a part number, but it wouldn't hurt for someone to ask him.
     
    Stella, Jul 11, 2007
    #22
  23. phobos512

    phobos512 Notebook Evangelist NBR Reviewer

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    phobos512, Jul 11, 2007
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  24. bosco999

    bosco999 Notebook Guru

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    Thanks Dmak02 that line actually worked, i chatted online with customer care and I told them how I had seen videos and read reviews about the remote being standard with the notebooks and he credited back the amount I had initially paid for the remote, so I'm getting it for free!!! :D
     
    bosco999, Jul 11, 2007
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  25. DMAK02

    DMAK02 Notebook Evangelist

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    Cool, great to hear it works. I just hope it's the right remote, even if it isn't we still get a free remote. :D
     
    DMAK02, Jul 11, 2007
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  26. bosco999

    bosco999 Notebook Guru

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    Well the one I ordered was the bluetooth interlink expresscard remote which dell sells on their site for $50 bucks, thats the one I'm getting credited for.
     
    bosco999, Jul 11, 2007
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  27. The Critic

    The Critic Notebook Consultant

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    Lucky! :eek:
     
    The Critic, Jul 11, 2007
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  28. CaptainObviousXL

    CaptainObviousXL Notebook Guru

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    CaptainObviousXL, Jul 11, 2007
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  29. DMAK02

    DMAK02 Notebook Evangelist

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    Hopefully :D

    REPS APPRECIATED!
     
    DMAK02, Jul 11, 2007
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  30. The Critic

    The Critic Notebook Consultant

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    The one included with the Canadian Inspiron 1520 has an SKU 412-0961. The one that the OP got (as well as myself), as shown in the link, does not have our model (Inspiron 1520) listed. Unless the expresscard slot for the 1520 and E1505 are the same?
     
    The Critic, Jul 12, 2007
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  31. DMAK02

    DMAK02 Notebook Evangelist

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    No clue until I received the remote.
     
    DMAK02, Jul 12, 2007
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  32. DMAK02

    DMAK02 Notebook Evangelist

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    Bump, making sure all of you see this!
     
    DMAK02, Jul 12, 2007
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  33. The Critic

    The Critic Notebook Consultant

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    I think I'm going to e-mail and find out more...
     
    The Critic, Jul 12, 2007
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  34. CaptainObviousXL

    CaptainObviousXL Notebook Guru

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    just because the 1520 is new and they have not gotten a chance to update any of their product compatibilities (i think)
     
    CaptainObviousXL, Jul 12, 2007
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  35. DMAK02

    DMAK02 Notebook Evangelist

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    That's what I am guessing; This is why I am waiting for it to come first before talk to Dell.
     
    DMAK02, Jul 12, 2007
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  36. Pwnstar

    Pwnstar Notebook Consultant

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    Maybe I have bad luck or I'm just very unpersuasive. I've called like at least 7 reps and waited FOREVER while they put me on hold, but most of them need like 15 minutes to tell me that they can't help me. They're so worthless. I am gonna keep on trying though!! I am going to get that free remote!!
     
    Pwnstar, Jul 12, 2007
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  37. DMAK02

    DMAK02 Notebook Evangelist

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    Maybe I can help, tell me what exactly do you say?
     
    DMAK02, Jul 12, 2007
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  38. Stella

    Stella Notebook Deity NBR Reviewer

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    Have you tried referring them to this thread and the review that mentions the remote? That was all I had to do.
     
    Stella, Jul 12, 2007
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  39. Liquidx

    Liquidx Notebook Evangelist

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    Well due to all the problems I have had with Dell so far, I have a case manager that works on my issues, I e-mailed her about this and told her that if she had any questions as to the validity of my claim to let me know and I would happily show her the forums where I read about it. So now it's the waiting game.
     
    Liquidx, Jul 12, 2007
    #39
  40. b0r

    b0r Notebook Evangelist

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    The rep who ordered me the remote free said that it was the "media center edition" remote..I don't see a 1721 listed there, but hopefully its still compatible and like someone said they just haven't updated the product page yet. As far as I know, the rep told me that you have to plug something in to your laptop (usb) to get the remote to work..either way, free remote, no worries.

    The only thing I hate about this remote is...it's coming before my laptop! GRR!
     
    b0r, Jul 12, 2007
    #40
  41. b0r

    b0r Notebook Evangelist

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    Kit,Remote Control,MCE05U,LeadFree,English 7/11/2007 In Production

    thats what my order page says...beats me on what it is.
     
    b0r, Jul 12, 2007
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  42. The Critic

    The Critic Notebook Consultant

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    Mine has already shipped, the remote that is...I have a DHL tracking # for next business day. You guys will get pics tomorrow.
     
    The Critic, Jul 12, 2007
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  43. b0r

    b0r Notebook Evangelist

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    When did you order it? Mine is in production as you can see. It was also upgraded to next day for free.
     
    b0r, Jul 12, 2007
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  44. pragun

    pragun Notebook Evangelist

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    the rep told me that the remote only works with a tv tuner. anyone have ideas about this?
     
    pragun, Jul 12, 2007
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  45. b0r

    b0r Notebook Evangelist

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    Lol. If I get it and it doesn't work..ebay here I come.

    EDIT- That could be the case with you. My remote that was ordered was a "remote kit"..so i hope that means it comes with everything to use the remote.
     
    b0r, Jul 12, 2007
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  46. The Critic

    The Critic Notebook Consultant

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    No, there was a separate TV Tuner/Remote Control option for like $100 when the E1505 was available.

    This remote has always been a separate option. The product info on the website does not show that a TV Tuner card is required.
     
    The Critic, Jul 12, 2007
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  47. b0r

    b0r Notebook Evangelist

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    Do me a favor Critic, please go check the order for your remote and paste me the order details? what does it say? remote kit for mediacenter or what? thanks.
     
    b0r, Jul 12, 2007
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  48. The Critic

    The Critic Notebook Consultant

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    Yesterday afternoon.
     
    The Critic, Jul 12, 2007
    #48
  49. .Anthony.

    .Anthony. Notebook Enthusiast

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    Is the remote you're all talking about the free one called "dell travel remote control" on the Dell Canada website?

    Does this remote also comes with the vostro???
     
    .Anthony., Jul 12, 2007
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  50. b0r

    b0r Notebook Evangelist

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    b0r, Jul 12, 2007
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