Dell Inspiron 8000 problems

I have a Dell Inspiron 8000 that has two problems. First, the all of the image doesn't display on the laptop screen. It's as if the image was reduced in size and then moved partway off the screen. It works fine if it's attached to an external monitor and this is how I was using it.

I got a new Dell and haven't used the 8000 in about two months. When I tried to turn it on, it attempts to start, the three green LED's come on and then it shuts down. I put a new battery in it and charged it and the same thing happens even when the charger is plugged in.

Does anyone have any suggestions?

 

Hello,

My name is Mike, I’m a Technical Analyst at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I read about the two problems you’re having and wanted to see if I could help.

First, you said that the image pops up half way off of the screen after using an external monitor. It sounds like the notebook still thinks there are two monitors attached and is trying to display windows on the other (non existent) monitor. Try right clicking on the desktop and choose properties. Then click on “Settings” and then the second display in the box. There should be a little tick box in the window that says “extend my desktop to this monitor.” Uncheck this box and apply the changes. This should solve the first problem you’re having.

The next problem may not be so easy to solve. It sounds like the system isn’t getting any sustained power. This can be a few different things, but due to the troubleshooting you’ve already done it sounds like it may be the AC port on the back of the notebook where the adapter plugs in. If this port becomes unsoldered then the system will no longer charge the battery or keep the system on while plugged into the AC adapter. This can usually be fixed by either resoldering the port back to the board (which doesn’t always yield great results and isn’t recommended as it can cause more damage if not done properly) or the motherboard needs to be replaced. Of course this is worse case scenario so you can try troubleshooting with the easy stuff first. Remove the memory, any add in cards, hard drive, and optical drive, then try to power on the system and see if it will at least stay on. If so, start putting things back in until it powers back off and you should have your culprit. I hope this helps.

Thanks,

Mike
Dell customer advocate

 

If you are still around Mike, I have a chronic prob with the display on my 7 y.o insp 8000 if you could advise.

email [email protected]

Thanks

Richard