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    Dell Inspiron 15R/M5010 Constantly Freezing!

    Discussion in 'Dell' started by billabong08, Apr 18, 2012.

  1. billabong08

    billabong08 Notebook Consultant

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    Well I am curious if anyone could help me track down why our 15R/M5010 is constantly freezing.
    It will either freeze while its booting up or just randomly when using the notebook(typing a word document, surfing the web, etc.).
    And when it freezes it wont let you do anything for about 10-15 minutes.
    Once it stops freezing it will work real quick and nice(how it should be doing at all times).
    The mouse will not move at all either when it freezes.

    I am curious if its a hardware issue or if its a software issue. :confused: :confused:

    I decided to try to upgrade the RAM to 8 GB but it did not make a difference.

    The computers specs are here:

    Dell 15R/M5010R with a AMD Athlon II Dual Core P320 2.1GHz, 8gb ram ddr3, 320gb HDD (5400rpm), and Windows 7 Premium 64-bit.

    Any Info would be greatly appreciated!
     
    billabong08, Apr 18, 2012
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  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    If you hit F12 and you should get the boot menu, and select the Diagnostic partition if you haven't formatted the original drive and run the diagnostics.
     
    Tsunade_Hime, Apr 18, 2012
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  3. billabong08

    billabong08 Notebook Consultant

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    I tried what you said and it passed all the checks with 0 errors.

    Any other ideas?
     
    billabong08, Apr 19, 2012
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  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Reimage your computer from the recovery partition (F8, Repair my Computer, Dell DataSafe, etc) and make sure you back up your data.

    I've seen drives pass diagnostics but are still considered "bad".
     
    Tsunade_Hime, Apr 19, 2012
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  5. smashly

    smashly Notebook Enthusiast

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    May or may not help to diagnose the fault by having look at event viewer in windows after it freezes and comes good.
    It may give you some idea of the error so you can associate the fault with what hardware or software is failing.
    Right click My Computer -> Manage -> Event Viewer.
     
    smashly, Apr 19, 2012
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