Dell Inspiron 1525, 3rd time for warranty...

So the hinges on this laptop have broken TWICE, requiring my girlfriend to send it in twice, and waiting for the laptop around a month each time. My Gf is last year of highschool and really needs her laptop for school work, and has no other computer.

The problem this time is, that apparently one of the sticks of ram has gone bad and gives a read/write error when the computer is booted up, and gives a bunch of errors when the on-board diagnostics are run. Warranty was extended until the end of this year, but I want Dell to send us a new laptop since she needs her laptop right now. Is there any way I can get her a new updated inspiron? Apparently hinges are a big issue with the 1525, and I can tell that her hinges are going to break in 2-3 months


another thing: the new inspiron 15 doesn't have HDMI and she needs that for watching her shows.. which otherlaptop has it?

 

thats odd, the new inspiron 1546 in the UK has HDMI.

 

Ahh I was looking at the NBR review, which had an earlier model i guess. What should i say to dell?

 

Anyone?

 

Try asking nicely. It might take talking to more than one agent. Essentially, just say that you are not confident that the system will be repaired successfully and are not happy with the product.

You can also try submitting an escalation here: https://support.dell.com/support/to...lcare/outstanding_issues_tech?c=us&l=en&s=gen

 

The hinges will break eventually and apparently it's a known issue with the 1525. I don't want my GF to have to suffer wait times to get her laptop back