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    Dell India - hopeless customer care

    Discussion in 'Dell' started by sachinsharma188, Jun 5, 2009.

  1. sachinsharma188

    sachinsharma188 Notebook Enthusiast

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    I am getting nowhere with Dell India's Customer Care and after 2 weeks of a dead end I'm posting here

    Could someone give me the email id or phone no. of someone higher up in the hierarchy of Dell Customer Care? I need some serious issues addressed
     
    sachinsharma188, Jun 5, 2009
    #1
  2. Cin'

    Cin' Anathema

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    A few options...you could ask to speak with a Resolutions Specialist,

    or, fill out this unresolved issues form:
    https://support.dell.com/support/to...outstanding_issues?c=us&l=en&s=gen&redirect=1

    Or start emailing the Execs' on this email list (you do hear back from someone) ;)

    Michael Dell
    Chairman and CEO
    [email protected]
    Donald Carty
    Vice Chairman and CFO
    [email protected]
    Ronald Garriques
    President, Global Consumer Group
    [email protected]
    Michael Cannon
    President, Global Operations
    [email protected]
    Mark Jarvis
    Senior VP and Chief Marketing Officer
    (Dude, You're Getting An Email!)
    [email protected]
    Lawrence Tu
    Senior VP, General Counsel
    [email protected]
    Susan Sheskey
    Senior VP, Chief Information Officer
    [email protected]
    Andrew Esparza
    Senior VP Human Resources
    [email protected]
    Paul Bell
    Senior VP and President, Americas
    [email protected]
    Stephen Felice
    Senior VP and President, Asia
    [email protected]
    David Marmonti
    Senior VP, President, Europe, Middle East and Africa
    [email protected]
    Brad Anderson
    Senior VP, Business Product Group
    [email protected]
    Jeffrey Clarke
    Senior VP, Business Product Group
    [email protected]
    Martin Garvin
    Senior VP, Worldwide Procurement
    [email protected]
    Alex Gruzen
    Senior VP, Dell Product Group
    [email protected]
    Joan Hooper
    Vice President, Finance, Chief Accounting Officer
    [email protected]
    Alan Lafley
    Board of Directors
    [email protected] (bounces)
    William Gray
    Board of Directors
    [email protected]
    Judy Lewent
    Board of Directors
    [email protected] (bounces)


    Hope that helps! :)

    Cin ;) :)
     
    Cin', Jun 8, 2009
    #2
  3. useroflaptops

    useroflaptops Notebook Evangelist

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    I don't know if you mean dell in india or dell's customer service center (which is also in india)

    But for dell's customer service in general, It depends.

    My experience with dell was pretty good on the customer service side. I got personalized call backs and stuff. Of course hes prob some smart guy climbing up the ladder cause I got a questionnaire later for review. Of course I gave him perfect for that review.
     
    useroflaptops, Jun 9, 2009
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  4. Red_Dragon

    Red_Dragon Notebook Nobel Laureate

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    Did anyone by any chance say "hey i'll call you back later" and never did? That happened to me when i owned my E1505(worst notebook i ever owned) customer service is like applying for a job its a hit and miss no matter what ;)
     
    Red_Dragon, Jun 9, 2009
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  5. useroflaptops

    useroflaptops Notebook Evangelist

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    yea customer service in general is definately a hit and miss. and its like this with all companies.

    you can hit a brick wall with some and smooth sailing with others once you call back 5 min later to get to another person.
     
    useroflaptops, Jun 9, 2009
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  6. Mastershroom

    Mastershroom wat

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    There's definitely not much continuity in customer service and tech support. You talk to one rep, ask a question, he says no. Call back in a minute, talk to a different rep, ask the same question, and she'll say yes.
     
    Mastershroom, Jun 10, 2009
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  7. Cin'

    Cin' Anathema

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    Eyup!!! That is why each and every convo I have with a Dell Rep..I make sure it's carefully documented.....I love it when you get different answers each time you call...ON the same thing! :rolleyes: :eek:


    Cin ;) :)
     
    Cin', Jun 10, 2009
    #7
  8. useroflaptops

    useroflaptops Notebook Evangelist

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    isnt it like that for most customer support in general.

    one will say one thing another says another.

    i was lucky i got a pretty good keener rep from dell the last i had to contact them. of course it was a relatively easy issue to solve so they werent put to much of a test.
     
    useroflaptops, Jun 10, 2009
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  9. cvvikram

    cvvikram Notebook Consultant

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    He is from India, and he is complaining about the service offered in India.
     
    cvvikram, Jun 12, 2009
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  10. JBBW

    JBBW Notebook Consultant

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    Happen to me two out of three times.

    Well, I also got a call where the phone rang once. When I answered the other party had hung up already. The call was from Dell though. Does that count as a call-back?
     
    JBBW, Jun 14, 2009
    #10
  11. Mastershroom

    Mastershroom wat

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    I would say certainly not, since they didn't actually reach you.

    Of course, if you ask Dell, I'm sure they'll say that was their callback. :rolleyes:
     
    Mastershroom, Jun 14, 2009
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  12. lottdod_1999

    lottdod_1999 Notebook Evangelist

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    I used to HATE the indian techs because of the language thing but honestly they've done a good job emulating english. It's just the way they have this robotic mind. As if they were some website and they just try to direct you to a canned response as close to the query you gave them. They don't put actual thought into your question and try to figure things out. They relay your emails to new people every single time. To be honest, they're stupid. Not by nature as people, but as support agents by training. They're nice as can be, they like to try and do their best to help, but they don't have the skills.
     
    lottdod_1999, Jun 16, 2009
    #12