Dell Hell ever since MAY 2007. HELP!!!!!!!

Howdys fellow Dell-haters,

My friend has suggested posting in this forum regarding my crappy situation. So here is my story...

I first purchased Inspiron E1505 in Nov.2006. After receiving it, the computer broke down on me. So I called Dell. They said they would send me a "brand new" laptop. However, I received a crappy working "refurbished" one. I had problems with the exchanged one as well. To make long story short, they have sent me about 3-4 laptops in different occasions which all seemed to have problems.

I was fed up. I was also sick of calling Dell & wasting my time being put on hold over 30 minutes only to find out they will end up not helping me out correctly. All I wanted was a properly working laptop.

I wrote Dell an email on May 3, 2007. They wrote back. We've been exchanging e-mails ever since. I poured out my story to him and he said if I return my laptop then I would get 100% money returned since I had such tough experience with Dell. Remember kids - this was said in May of 2007.

Today is Sep.05 and they are ignoring me now. I have already returned my laptop and I also provided the tracking # to them. They said they have received it but now I have another problem. Supposedly, 2 of the exchanged laptops that were sent to me did not get returned to Dell. So after trying to figure out what happened, they have sent both of the systems to my old address. How the hell is this my fault? I have told Dell numerous of times my NEW ADDRESS before they were even sent out. So they said "IT'S OKAY, SINCE THEY GOT LOST AND IT WASN'T YOUR FAULT, YOU WOULD NOT BE RESPONSIBLE".

I am sooooooooo freaking pissed off and frusturated. I have contacted Dell over 100 times ever since May...and NOTHING is getting resolved. My account is "on hold" because of those 2 missing laptops...and believe me, I've tried to do everything in my power to get that resolved.

I am going insane! I am so sick of dealing w/ dell. I just want my money back!!

WHAT CAN I DO???????????/

 

At this point, call a lawyer and/or your credit card company.

 

Hi Greg,

Already called my credit card company. They said nothing can be done since it was too long ago.

As for a lawyer...let's just say I am a broke college student. Cannot afford one right now.

 

got any law buddies?

 

Start w/ the BBB first before you start saving for a lawyer. Maybe they can do something for you. But keep hounding dell while you wait for the BBB complaint to do its thing.

 

Hi you could trying writing to this address by trackable mail and maybe tell them that you give them 14 days notice to deal with this before you take any action-
Michael Dell
Dell Computer Inc.
One Dell Way
Round Rock TX 78682
If you don't get a reply after a reasonable amount of time you could try emailing [email protected] and [email protected] with your intention to take your matter further and how long you give them to deal with it. Somebody from executive escalations will most probably contact you back hopefully. You could also phone through to customer support as well and inform them of your intention and the letter you wrote if they do not respond to your letter and tell them of your intentions also.

In the UK we have something called smalls claims court where you can take someone to court without getting lawyers involved. If you win the other party has to pay your fees for taking them to the small claims court. Having this fret maybe enough to spur Dell into action.
Dell owed me some £ and i gave them 14 days to pay it back or else i would take them to court.

 

hey~ i love your forum id ~
i totally feel ya sister~*

 

The only problem with threatening legal action is that as soon as Dell smells a legal-crap, they'll forward it to their legal department and then proceedings get VERY slow.

Let me get this straight: 2 of those PCs were delivered to the wrong address and not signed by you? Because you usually don't get multiple exchanges unless one was lost in shipping (and is marked as lost/wrong address by DHL/UPS/FedEx). Because right now that is what appears to be holding up your refund, but it is also what is confusing me too right now.

Probably the best way I know of is to just keep calling them, and as soon as someone gets on the line you just ask for a supervisor. Give them the short story, and insist you talk to a supervisor or a person who actually knows what they are doing. There is an exec team that handles big screw ups like this (I would know...I had to deal with a similar issue three years ago with a DOA desktop).

One other thing is that typically the refund goes to the last 'person' that ordered the exchange. So in your case, you'll have to go through a little headache as it will initially get refunded back to CUSTOMER SERVICE and then you have to fight to get the original funds back. I had to do that because my desktop was exchanged 3 times over the course of 120 days, and it took me 4 months after that to get my money back...and Dell had to do a small internal audit as a result to find my money.