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    Dell Gift Cards(what a scam)

    Discussion in 'Dell' started by jbresette, Feb 23, 2008.

  1. jbresette

    jbresette Notebook Enthusiast

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    I was told when I was buying my M1530 XPS that I was eligible for a free $200.00 gift card and it would ship in 4-8 weeks. Well I wait and now its almot March, I ordered in early December. So I contact dell support and this is what they tell me then.
    =========================================================
    Thank you for contacting Dell Online Customer Care.

    I understand that you would like to know the status of $200.00 gift card for an order placed under order number XXXXXXXXXX.

    I apologize for the inconvenience caused to you and would provide you with the best possible support from my end.

    I reviewed the details of your account and regret to inform you that your order is not eligible for a gift card.

    Your case number for this interaction is XXXXXXXXX. Please keep this number for your records; it will help us keep track of this issue so we can better assist you, if you have any further questions about this issue.

    If you require further assistance, please feel free to visit our Online Customer Care Center at:

    http://support.dell.com
    ==========================================================
    So I reply pressing them further telling them they can't just offer you something at take it away after you order it and I get this response.
    ==========================================================
    Thank you for your response.

    I understand that you were informed earlier that your order is eligible for $200 gift card.

    I apologize for the miscommunication, however, please be informed that your is not eligible for a gift card.

    Your case number for this interaction is xxxxxxxxx. Please keep this number for your records; it will help us keep track of this issue so we can better assist you, if you have any further questions about this issue.

    If you require further assistance, please feel free to visit our Online Customer Care Center at:

    http://support.dell.com

    Thank you again for contacting Dell Online Customer Care.
    ==========================================================
    How can someone offer you something with your system and then tell you that you aren't eligible after telling you that you were in the first place? Isn't this illegal?
     
    jbresette, Feb 23, 2008
    #1
  2. Lithus

    Lithus NBR Janitor

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    Lithus, Feb 23, 2008
    #2