Dell Dilemma

After following these forums for a couple of weeks I have noticed that some people have had problems with Dell's customer service, their orders, and other things. I ordered my 1520 on July 21st and was given an estimated delivery date of Aug 6. After finding that my computer did not arrive on time I chatted with a Dell customer service person on their online chat and he informed me that the earliest possible delivery date was now Aug 17.

This makes me extremely upset that they could push back the order so much without informing their customers, especially since I leave for college on the 15th and will be without my lap top.

I was wondering if any of you have had similar problems and how you dealt with them.

Thanks!

 

Key word here is 'estimated'. It would seem rather difficult for a company to have a team set-aside for the sole purpose of calling customers to let them know of delays, it's a waste of money and your time.

 

My suggestion is cancel early. If you bother waiting for them, then it'll keep on being delayed more and more. If I had cancelled straight away from the first delay I would have gotten a laptop from somewhere else already. Instead I'm now waiting on them to give me my money back a month later.

 

You could cancel and go with another company, or you can milk dell and get some freebies

 

haha I tried milking dell for freebies! apparently I'm not very good at it! Any suggestions on how to get some free stuff from them? what to say what not to?

 

Same thing happened to me. I received a dead 1520. A NEW replacement was supposed to be shipped on july 10th and was just shipped out today.

I was able to get a $108 credit though. I would have rather not gotten the credit if it ment having a working laptop.