Problems? See this thread at archive.org.
Okay, a lot of you out there are have sooo many problems with Dell, just as I was. And by calling so much and dealing with so many reps, I have figured out some ways to let them know what you want for their mistakes:
1) Stay calm! Reps are real people, and they react to anger just as much as you. Talk in a calm voice, but express you problem by telling them your problem.
2) Give them a reason why your so unsatisfied with the delay. If you have bought from Dell before, let them know that, it tells them that you are a loyal customer, and you want to return.
3) Explain to them that this problem or delay is not by your fault (with most cases it is not) and that you feel you should have some sort of compensation for the delay
4) Ask the rep for options on compensation. If you orderd a bag, in most cases the rep will offer you that for free. If you feel that is not enough tell them that, and in most cases they may offer more, or something else instead
5) Never demand anything! This will show the rep that you are just angry and not just a unsatisfied customer.
I know these tips are pretty simple and most people know them, but it may help some of you out there. Dell is having so many problems that I am surprised that they are still in business!!
Dell offers great products, but they really need to get more organized!
Best of luck!!!
Dell Customer Service: How To Get Compensation
Discussion in 'Dell' started by godsavethequeen, Aug 15, 2007.
