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    Dell Customer Service is confusing

    Discussion in 'Dell' started by clmccauley, Sep 19, 2007.

  1. clmccauley

    clmccauley Notebook Enthusiast

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    I called the automated line to check on the status on my 1521 I ordered on 9/15. The automated system says that I am in the boxing stage, which I thought was great. However, I called to speak with a live person because online it says in production. The agent from india says that he is showing the item in production as well. I asked him why then on the automated system it says boxing stage, of course he did not have a answer for this hard question. But he says he will put in a request for the order to expideited. But he would not answer my question. Is this normal!!!!!!!!

    I understand for a huge company like Dell they have alot of demand but damn get your facts striaght.
     
    clmccauley, Sep 19, 2007
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  2. thelazyone22

    thelazyone22 Notebook Evangelist

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    It's only been 4 days. For something as high-tech as a laptop you better hope they spend a week or so making sure it works. Getting a laptop day 2 after you ordered it doesn't mean anything if it's glitchy/doesn't work.
     
    thelazyone22, Sep 19, 2007
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  3. val23

    val23 Notebook Consultant

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    what's the automated number? is it only for the US?
     
    val23, Sep 19, 2007
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  4. clmccauley

    clmccauley Notebook Enthusiast

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    1-800-433-9014
    All you need is your order #
     
    clmccauley, Sep 19, 2007
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  5. AngieSTL

    AngieSTL Notebook Consultant

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    Online will ALWAYS say "production" until it is shipped... go by what the 1-800 number says.
    Remember ..... boxing can last up to 5 days
    Good Luck!
     
    AngieSTL, Sep 19, 2007
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  6. Tex1ntux

    Tex1ntux Notebook Consultant

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    I'm so glad I didn't know about that number and just thought it was "In Production" up until it shipped, I would have driven myself crazy calling that hotline every 10 minutes.
     
    Tex1ntux, Sep 19, 2007
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  7. AngieSTL

    AngieSTL Notebook Consultant

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    The 1-800 number will change as your status changes, I went through kitting, testing and boxing all in one day. The only thing that does not change is the order status on Dell's web site....

    I wasted sooooo much time calling the order status number. : )
     
    AngieSTL, Sep 19, 2007
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  8. val23

    val23 Notebook Consultant

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    lovely... my order has been shipped September 4, 1998....

    nevermind... i just searched and that's only for US orders.. haha.. =)
     
    val23, Sep 19, 2007
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  9. zfactor

    zfactor Mastershake

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    my replacement was procc. on thursday last week and is currently boxing si i guess they got the delays in order now if they would just check the systems more to make sure they are perfect when they leave that would rock
     
    zfactor, Sep 19, 2007
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  10. opnr2000

    opnr2000 Notebook Consultant

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    The phone system is the most accurate in my experience.
     
    opnr2000, Sep 19, 2007
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  11. TessD1891

    TessD1891 Notebook Guru

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    Yeah, I have the order number from my current Dell. My order shipped December 7 2003 but the system still says that it is "in transit to the carrier." LOL
     
    TessD1891, Sep 20, 2007
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  12. clmccauley

    clmccauley Notebook Enthusiast

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    My order was shipped today.. IM SO HAPPY!!!
     
    clmccauley, Sep 20, 2007
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  13. val23

    val23 Notebook Consultant

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    I wish the automated number worked for Canadian orders as well! im so jealous.. haha.. but congrats clmccauley.
     
    val23, Sep 20, 2007
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  14. clmccauley

    clmccauley Notebook Enthusiast

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    thanks!!! Im still impatient, because I want it in my hands now.
     
    clmccauley, Sep 20, 2007
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