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    Dell Customer Chat Support non-existant?

    Discussion in 'Dell' started by Polarix, Jun 2, 2008.

  1. Polarix

    Polarix Notebook Evangelist

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    Every time I attempt to enter a chat session, whether it be in the morning, afternoon, evening or even midnight... I always get the message that there are no available reps to chat with. Anyone else get this? I've been trying for the past 4 days.
     
    Polarix, Jun 2, 2008
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  2. tdf

    tdf Notebook Consultant

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    I've had no luck with it either. The technical support one works fine, but the customer service one is virtually unaccessible (unless I just get very unlucky).
     
    tdf, Jun 2, 2008
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  3. jeopardy2k8

    jeopardy2k8 Notebook Consultant

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    the easiest way i've found is just to call them
     
    jeopardy2k8, Jun 2, 2008
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  4. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    its sometimes easier to chat, since theres no problems with accents/call quality(phones == mono....), though using chats may mean that CSRs are talkign to many people at once, and takes some time to resolve any issue
     
    paper_wastage, Jun 2, 2008
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  5. Grog140

    Grog140 Notebook Enthusiast

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    I got into a chat and got a deal on the Vostro 1310 I ordered last Thursday. I never tried connecting before. Something popped up while browsing letting me know I could talk to a rep.

    It wasn't much of a deal, but he configured it in a way that was impossible to do on the site without increasing the price by way more than the upgrade was worth.
     
    Grog140, Jun 2, 2008
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