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    Dell Chat Problems

    Discussion in 'Dell' started by 640k, Jan 9, 2008.

  1. 640k

    640k Notebook Evangelist

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    Anyone ever get this error?

    HTML: 
    <?xml version="1.0" encoding="utf-8" ?> 
- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Header /> 
- <SOAP-ENV:Body>
- <SOAP-ENV:Fault>
  <faultcode>SOAP-ENV:Server</faultcode> 
  <faultstring>Unable to Connect to Talisma Server at 143.166.82.15</faultstring> 
- <detail>
- <e:faultdetails xmlns:e="urn:netagent600fault">
  <message>Request exceeds maximum size</message> 
  <errorcode>99999</errorcode> 
  </e:faultdetails>
  </detail>
  </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>
    I get this error everytime I try to connect to Dell Chat. No matter which option I choose. No matter which computer I use. Are the servers just that full? Is that all the message is? Because 9 times out of 10, the wait queue is under 10 minutes.
     
    640k, Jan 9, 2008
    #1
  2. ThePug

    ThePug Notebook Consultant

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    It's on their end. Nothing you can do.
     
    ThePug, Jan 9, 2008
    #2
  3. 640k

    640k Notebook Evangelist

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    I figured, but I haven't been able to use Dell Chat in like a month.
     
    640k, Jan 9, 2008
    #3
  4. sinstoic

    sinstoic Notebook Deity

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    Well as you can see SOAP in the code, you can assume the representative has gone for a bath! :rolleyes:

    You could try:
    Refreshing the page.
    Closing the browser and opening again.
    Clearing cookies, closing the browser and opening again.

    If all else fails, try after sometime as their servers could be busy or shutdown.

    Hopefully, the representative will be back at the system after a refreshing bath! :rolleyes:
     
    sinstoic, Jan 9, 2008
    #4