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    Dell Chat - your're talking to a computer!

    Discussion in 'Dell' started by nedsta, Jul 12, 2006.

  1. nedsta

    nedsta Notebook Enthusiast

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    I've noticed of late that these corporate chat programs like Dell and especially Ebay are just computers giving pat answers programmed in. Has anyone else felt this way?
     
    nedsta, Jul 12, 2006
    #1
  2. Amber

    Amber Notebook Prophet NBR Reviewer

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    I doubt that is the case. I think with dell you are actually talking to someone but they use a troubleshooting tool to give you information. I have heard that the techs are usually helping 3 or 4 people out at the same time though.
     
    Amber, Jul 12, 2006
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  3. sample

    sample Notebook Consultant

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    uh is this service offered to canadian dell owners? and where is it
     
    sample, Jul 12, 2006
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  4. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    Yeah, my responses were to fluid to be a computer -- thought some response were defintely copy/pasted from some other place.

    Computers can do a lot, but AI is still an area that is not meeting the promise of the movies :p
     
    JeffreyDJ, Jul 12, 2006
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  5. scriccs

    scriccs Notebook Consultant

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    It is like talking to a computer. There is actually a person there, but they use a ton of programmed responses. I talked to a guy for 40 mins and he only began to type towards the end. You can tell pretty easily if its them or a programmed response.
     
    scriccs, Jul 12, 2006
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  6. sample

    sample Notebook Consultant

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    uhhhhhh come onnn where to i go for this
     
    sample, Jul 12, 2006
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  7. logume1881

    logume1881 Notebook Consultant

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    logume1881, Jul 12, 2006
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  8. Syndrome

    Syndrome Torque Matters

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    You could always go on their support chats looking for a date... that'd be a pretty good way to tell if its a computer or not. ;)
     
    Syndrome, Jul 12, 2006
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  9. Ebs757

    Ebs757 Notebook Consultant

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    definitaly seems like it, but I asked a single questions and he or "it" just changes the subject, and then about 20 minutes later I got a responce in the middle of a different subject..weird
     
    Ebs757, Jul 12, 2006
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  10. mZimm

    mZimm Notebook Evangelist

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    Yeah, I've had some accidentally respond to my questions with stuff that doesn't apply, so I'm sure that it's a real person, and it also is pretty obvious that they talk to multiple customers at the same time because they usually follow that up with something along the lines of "I'm sorry, that response was meant for another customer". I've generally had good experiences with the online chat though.
     
    mZimm, Jul 12, 2006
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  11. Jason

    Jason Overclocker NBR Reviewer

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    I think there is a lot of copy and paste with dell chat :p I wish the reps were a little faster too. You ask them a quick question, and they will say they are looking into it. A simple 30 sec answer, turns into a 10 minute wait.
     
    Jason, Jul 13, 2006
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  12. mZimm

    mZimm Notebook Evangelist

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    Yeah, I hate waiting about a simple question. It's even worse when you have an incredibly basic question to start the session and their first words are "give me a few minutes while I am looking into your issue" and all you want to know is the difference between a NBD warranty and a regular one. Either way though, it beats sitting on hold on the phone to talk to them. I'd rather read their copy and pasted stuff than try to understand their English.
     
    mZimm, Jul 13, 2006
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