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    Dell Charging for software

    Discussion in 'Dell' started by rllngthndr, Sep 17, 2006.

  1. rllngthndr

    rllngthndr Notebook Enthusiast

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    Did a reformat on my e1705 however didn't get the Cyberlink PowerDVD (DVD decoder/player) and Sonic RecordNow software to reinstall so i go on to chat to request it. This is what comes up on my orders page

    Order Details
    Quantity Description Unit Price

    1 KIT,Documentation on Floppy Disk,Software,POWERDVD,5.7 $10.95
    1 Kit,Compact Diskette,Roxio MYDVD,Low Encryption $10.95
    1 Kit,Software,Dell Media DirectZANZIBAR,West $10.95
    1 Compact Diskette,Software DELL-APPS,BKUP8,Inspiron $10.95
    1 KIT,Software,Application,Dell Media Experience,3.1 $10.95
    1 Kit,Software,Overpack,Windows XP,MCE05U,Digital Video Disk Drive,ENG $10.95

    --------------------------------------------------------------------------------


    Sub-Total $65.70
    Shipping $0.00
    Tax $3.96
    Total Price $69.66

    will be cancelling today, but why would i be charged for the software and why would they be sending a floppy disk when these computers don't have floppies....Is this normal for Dell to charge for this software??
     
    rllngthndr, Sep 17, 2006
    #1
  2. barney

    barney Notebook Geek

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    I called Dell to get my reinstallation disks it did'nt cost me a thing even the shipping was free. I recieved Media Direct disk, XP MC05 disk, Sonic MyDVD & RecordNow disk, CyberLink PowerDVD disk, Bloatware disk, Driver disk.
     
    barney, Sep 17, 2006
    #2
  3. rllngthndr

    rllngthndr Notebook Enthusiast

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    i'll call sales dept today, maybe that's how they do internal acct. If they wanna charge there's no way i'll accept them.
     
    rllngthndr, Sep 17, 2006
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  4. rllngthndr

    rllngthndr Notebook Enthusiast

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    Never mind internal Accounting purposes
     
    rllngthndr, Sep 17, 2006
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  5. Amber

    Amber Notebook Prophet NBR Reviewer

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    This is going to happen with anything that you order from Dell's Tech Support. You'll also receive a return shipping label even if you are not required to send that part back (like the discs). There have been a couple of minor things like a keyboard for spare parts, and Dell hasn't forced me to pay the fee yet.
     
    Amber, Sep 17, 2006
    #5
  6. Greg

    Greg Notebook Nobel Laureate

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    ditto...they didn't charge anything even for my reinstall discs for my M140 after purchase.
     
    Greg, Sep 17, 2006
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