The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dell CS is horrible...

    Discussion in 'Dell' started by nuclfusion4, Aug 4, 2007.

  1. nuclfusion4

    nuclfusion4 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    Sigh.. I don't know what they're doing half the time. Why would they cancel all of my orders instead of cancelling the one they have a problem with...
     
    nuclfusion4, Aug 4, 2007
    #1
  2. darthsat

    darthsat Notebook Deity

    Reputations:
    220
    Messages:
    820
    Likes Received:
    3
    Trophy Points:
    31
    I agree with you. They just seem to have chronic "misunderstandings" with customers. I was explaining about how I wanted my order upgraded in shipping methods, and she cancelled it entirely. She must have thought that for some god forsaken reason that I wanted to cancel and reorder with better shipping.
     
    darthsat, Aug 4, 2007
    #2
  3. HCW

    HCW Notebook Deity

    Reputations:
    246
    Messages:
    1,575
    Likes Received:
    5
    Trophy Points:
    56
    SIr I will take full ownership of this issue
     
    HCW, Aug 4, 2007
    #3
  4. ike2187

    ike2187 Notebook Consultant

    Reputations:
    0
    Messages:
    172
    Likes Received:
    0
    Trophy Points:
    30
    Thats what you get for having most of customer service located in India... A lot of misunderstandings. lol
     
    ike2187, Aug 4, 2007
    #4
  5. nuclfusion4

    nuclfusion4 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    Lovely.. they just lost the Amex Rewards Certificate I used since they cancelled everything. Wtf...
     
    nuclfusion4, Aug 4, 2007
    #5
  6. nuclfusion4

    nuclfusion4 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    And CS hung up on me.. I'm done with Dell.
     
    nuclfusion4, Aug 4, 2007
    #6
  7. F355

    F355 Notebook Geek

    Reputations:
    1
    Messages:
    91
    Likes Received:
    0
    Trophy Points:
    15
    Broadbandings :D

    Sorry for the OT :p
     
    F355, Aug 4, 2007
    #7
  8. pragun

    pragun Notebook Evangelist

    Reputations:
    31
    Messages:
    562
    Likes Received:
    0
    Trophy Points:
    30
    doesn't sound like you called corporate big guy. not with a response like that. dealing with "peons" are we?

    @F355...lol!
     
    pragun, Aug 5, 2007
    #8
  9. nuclfusion4

    nuclfusion4 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    Hope in Dell CS has been restored. If you all ever need to speak to someone, a rep by the name of Campbell was terrific. It took him 5 minutes to fix what two other CS reps did in 2 hours.
     
    nuclfusion4, Aug 5, 2007
    #9
  10. pragun

    pragun Notebook Evangelist

    Reputations:
    31
    Messages:
    562
    Likes Received:
    0
    Trophy Points:
    30
    Yeah dude they aren't all stupid. My favorite rep is "Tiffany" because she a) doesn't read off of a script, b) listens to what i am sayinggg and replies accordingly and c) is very straightforward. Also its interesting how the American reps don't really ask if their service was good lol...
     
    pragun, Aug 5, 2007
    #10
  11. nuclfusion4

    nuclfusion4 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    Hah I know. The second my rep e-mailed me, I shot his supervisor an e-mail thanking him for having someone competant on staff (in nicer words of course). Now the waiting game begins...
     
    nuclfusion4, Aug 5, 2007
    #11