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    Dell CA reps lie?

    Discussion in 'Dell' started by keveeseeram, Aug 17, 2009.

  1. keveeseeram

    keveeseeram Notebook Geek

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    A rep I chatted with told me to email the cart and I did. I asked him if I called him to order, if I could get a free backlit keyboard. He said Sure.

    Can they lie? Because, he emailed me and said "Sure, I can get you a free backlit keyboard" but he didn't say it in the chat.

    What are the chances that I'll call and get it with my Studio 15?
     
    keveeseeram, Aug 17, 2009
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  2. Fragilexx

    Fragilexx Get'cha head in the game

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    Until you get a quote with that included at no extra cost then yes of course they could. I would not expect them to lie though, certainly nothing I've ever experienced.
     
    Fragilexx, Aug 17, 2009
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  3. keveeseeram

    keveeseeram Notebook Geek

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    He said he will email me a price quote within 30 minutes. :D
     
    keveeseeram, Aug 17, 2009
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  4. Cin'

    Cin' Anathema

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    E-mail him back stating to him that you will not proceed with the sale until you have the actual quote with the *free backlit keyboard* as stated.

    Yes, Dell Reps have been known to *state one thing* and do the other to get a sale. It's unfortunate, that is why..when you are told these things, you always get it *in writing*. That is your only backup, if it's not followed thru.

    I know..because it happened to me. :( But, I fought hard..and I won! ;)

    Edit: Did you get the price quote back? :D
    I read your above reply wrong! ;)


    Cin ;) :)
     
    Cin', Aug 17, 2009
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  5. keveeseeram

    keveeseeram Notebook Geek

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    He gave me the quote without the backlit keyboard free, so I yelled at him in capital letters :). Then, he sent me the exact one, but the backlit was free now! In the end, I bought it online and just payed the stinkin $40 extra fror the backlight. Wish me luck on my order lol!
     
    keveeseeram, Aug 18, 2009
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  6. Reality.Bites

    Reality.Bites Notebook Consultant

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    How did you manager to order it online in Canada with the backlit keyboard?
     
    Reality.Bites, Aug 18, 2009
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  7. keveeseeram

    keveeseeram Notebook Geek

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    I didn't take the free backlight keyboard offer. I just ordered online and payed for it all.
     
    keveeseeram, Aug 18, 2009
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  8. Reality.Bites

    Reality.Bites Notebook Consultant

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    My mistake - I thought this was a 14z thread, and since the backlit keyboard for the 14z isn't available online I didn't understand how you got one. Now I realize the answer!
     
    Reality.Bites, Aug 19, 2009
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