Dell Agent says change 64bit to 32bit in Studio 1747

Have had the Studio 1747 for 24 days and it has frozen up requiring a power down to reboot over 20 times.
I did the reboot F12 go to diagnostics and it found a N-Trig error in the USB section.
I called the Dell Support number and was told the error was for the touch screen.
I let the Agent do a Remote Desktop connect. He opened the Event Monitor and found over 20 Critical Events.

He said a 32 bit Win7 Ultimate disc would be posted to me in 2 days and to format and install.
And to let him know how the laptop behaves afterwards.

Bottom Line...
The next morning after the phone call and RDP, I called and left a message that I would not accept that deal.
There are no 32bit Win7 drivers on the Dell Driver Download page.

 

I'm struggling to figure out how the thread title ties with the post content lol

 

My thoughts exactly.

The problem was caused by Windows 7 64bit, and the replacement is 32bit?

 

Sorry for the confusion,

I tried to delete this post as no body was interested in replying about the title.


Update...
The Dell Agent called me last night and offered a choice...
1) A tech would come to my house with new parts.....or....
2) A new laptop

Of course, I chose a new laptop.
He said it would arrive in two to three weeks.

We'll see what happens.

 

Good luck; if you were getting those USB errors on the diagnostic tool, I don't see how the operating system has anything to do with it (AFAIK that diagnostic tool runs off the computer's firmware, off OS, right?)