Dell Accidental coverage

Hi,

I was thinking about the Dell Accidental Coverage.

What happens if you have a 3 or 4 year coverage plan and something happens to your machine in, let's say, the third or fourth year? Do they give you the same system again or do you get the "current" version of your old system.

I'm doing a lot of travelling with mine, and I hope I never have to use it. But you never know.

 

Depends on the availability of parts.

 

I had an old D610 laptop i believe and they replaced it with a Vostro 1500 with the same tag value that the old one was new, after having the D610 for 4 an a half years

 

Oh wow. You shouldn't have accepted that offer. Technically they are supposed to replace only within the same system family. I.e. latitude with latitude, inspiron with inspiron, studio with studio, etc. Technically the fair replacement for a D610 would be the equivalent E series latitude.

 

yup but he got a vostro 15 which had a good gpu . i would have made the swap.

 

In my experience, if they have the same model in stock at the outlet, they will send you the same/similar model from the outlet.

If they don't have the same model, they will send you a comparable but newer model, but it will most likely come from the outlet as well.

They very rarely send out brand new replacements for accidental damage warranty replacements.

My most recent experience with their accident damage warranty (Complete care):
I had a Latitude D620 with a 1.66ghz dual core, 1gb, 80gb, dvdrw.
They sent a refurb D630 with a newer 1.66ghz dual core, 1gb, 80gb, dvdrw.

So the systems were nearly identical.