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    Dell 1557 - hinge and overheating - warranty advise please

    Discussion in 'Dell' started by jimlad21, Feb 21, 2012.

  1. jimlad21

    jimlad21 Notebook Guru

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    Well it is 2 years old. but i have a 4 year warranty. Of late the left hinge has gone and damaging the surrounding plastics. dell say no warranty cover even though it says "all mechanical parts" grrrrrrrrr

    to make it worse my fan is going constant and im getting stuttering on video playback and a lot of heat underneigh the laptop

    anyone got any pearls of wisdom ?
     
    jimlad21, Feb 21, 2012
    #1
  2. gaurav_z_sharma

    gaurav_z_sharma Company Representative

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    Hi Jimlad21,

    Welcome to the community.

    The wear and tear of parts due to usage is not covered under the normal warranty. You need to have complete care cover for such issues.

    For the audio stuttering issue, I would suggest that you update the audio drivers from support.dell.com

    You may also try checking the audio with a pair of headphones or external speakers to check if the issue is with the internal speakers.

    For the overheating issue, I would suggest that you clean the vents around and underneath the system by blowing air into them. You may use a blower or a can of compressed air.

    You may also try to update the BIOS of the system. In case you face any difficulty in locating the drivers and the BIOS update, please let me know the model of your system. I will be glad to locate the links for you.

    Kindly revert with the findings. Happy to help.

    DELL-Gaurav Sh

    Social Outreach Professional

    You may reach us at: en.community.dell.com

    Audio Drivers: Drivers and Downloads | Dell [United States]
     
    gaurav_z_sharma, Jun 14, 2012
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