I just chatted with tech support regarding a flicker issue with my dell 1555. He said that he will replace the laptop, though i was asking for an LCD replacement. Anyways to make it short, the biggest problem is that i am relocating and moving to another city in USA next saturday morning. So i was asking if it can be done later, for which he said dont worry it takes 3-5 days for the replacement to arrive so you are safe.
I am just wondering, how does replacement of system work ?
1. Do they send a box will all the software too again !!! I mean vista disk etc ? or do they just send the system.
2. How will they have by custom configuration at hand ? wouldnt it have to go to china again and yes that will make it further delayed ...
I am just concerned since i am leaving town on saturday i want to make sure either i get it before that or i tell them not to send it now.
Any experiences with people who had another system sent as replacement ? 1. Do they send a new system or refurbished on ?
2. What about service tag / express service code etc are they the same or will it be new.
3. What about OS.
4. Will it exactly have the same configuration ? How is it possible ?
Thanks a lot.
FYI I am in seattle, i will be relocating to san jose.
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anyone who has experienced this please please reply ... thanks a lot
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Got my answers ... This thread can be closed or deleted. Thanks.. answers in other threads.
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Strange ... my order was in boxing ... and then i realized i cannot get it till tomorrow since i am relocating, so i asked for an address change. The chat rep did it and i see the order which was in boxing stage was canceled and a new order created, which is in pre-production !!!! CRAP ..
Dell 1555 replacement laptop questions !!!
Discussion in 'Dell' started by hdplus, Sep 20, 2009.