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    Dell 1555 GPU failure

    Discussion in 'Dell' started by Gazzajagman, Oct 6, 2012.

  1. Gazzajagman

    Gazzajagman Notebook Guru

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    Hi, I have a 2.8 year old Dell Studio 1555 which won't boot. I get a 6 beep error code and no screen display. The HD spins and the fans are on. According to the Dell support site, it says there is a GPU issue.

    Is it normal for a GPU to last less than three years? It seems pretty poor tech. I'm wondering if Dell will repair this laptop under the UK sale of Goods act. I would expect a £500 laptop to last more than 2.5 years of serviceable use.

    Any thoughts?
     
    Gazzajagman, Oct 6, 2012
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  2. Commander Wolf

    Commander Wolf can i haz broadwell?

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    It's definitely not that common for the GPU to fail on the 1555. You probably have some other motherboard issue. The standard warranty on these things is a year, so unless you have an extended warranty, you are probably out of luck. Then again, I know your consumer protection laws are stricter in the UK, so YMMV.
     
    Commander Wolf, Oct 6, 2012
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  3. DownyTif

    DownyTif Notebook Consultant

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    It's like there is a countdown for failure... Mine does the exact same thing, recently. I found a lot of people having this problem too.
     
    DownyTif, Oct 8, 2012
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  4. Gazzajagman

    Gazzajagman Notebook Guru

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    Well, after three long, polite but firm conversations with Dell support, their legal rep and their customer relations and engineer was dispatched to replace the main-board as a good will gesture. He pulled out a massive piece of fluff which was lodged between the fan and exhaust vent, the only way to get at it was from inside...lol. Unfortunately, the new board was DOA...so he's coming back tomorrow with some more bits...hopefully these ones work.
     
    Gazzajagman, Oct 10, 2012
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  5. NiranjanAtDell

    NiranjanAtDell Company Representative

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    Hello Gazzajagman,

    I am sorry to read about your issue and glad to know your issue is being addressed.
    Please let me know if your issue is not resolved. I will be glad to escalate it and resolve ASAP.

    Dell-Niranjan
     
    NiranjanAtDell, Oct 11, 2012
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