Dell 1520 Remote...Included?

I'm on the verge of purchasing a 1520 and I've seen the comparison of the Dell and HP dv6500. In there, the reviewer showed a dell remote that fit into a slot in the 1520. I tried finding this remote while configuring the 1520 but I couldnt find it anywhere. I'm ordering bluetooth with my notebook so thats not a problem. Does anyone know if the remote is standard, an option, or even available to buy with the 1520? Thanks for the help!

 

Depends, in Canada there is a standard remote that is a no-charge option. I don't think it's available in the US.

 

I think its a $29 add-on... ?

 

in canada its set so that there is no remote BUT you can upgrade to the remote for free ("upgrade to ---- remote - $0)... its on the third page

 

I was under the impression it was included by looking at the reviewer on here and what he said.

 

After reading and watching Andrew's review, I checked my order confirmation sheet and found the remote listed there. I didn't know about it before hand; quite a nice surprise. I didn't select it as an option, unless it somehow was included with one of the options I chose (but I doubt this as it wasn't listed on my options when purchasing either). So yes, I think it's standard.

 

I'm 99% sure in the U.S. it's a default option you get for free, Dell told us as much during a product briefing.

 

So do all the 1520's have the remote control? even the non-USA models? I bought it from the Dell NZ website.

 

I doubt we'll get a remote...why doesn't it say in the invoice after ordering? Does ANYBODY see any mention of a remote whatsoever on their order? I mean...even the creative earbuds weren't mentioned on the website but they got included by default and actually showed up on the invoice, no such indication though for the remote. Please, someone contradict me as that would actually be good.

 

I ordered a Inspiron 1721. First I ordered a 1521 last week and cancelled it. I called and asked the rep about the remote in the card slot, and that dell.ca has it right on their order form, but US does not. She said she does not believe that it's a US option, so my reply was "Great, so first free healthcare, NOW they get a REMOTE FOR THEIR LAPTOP TOO?!?" we shared a laugh, it was just a joke (for you sensitive candies<3) and I went on to get my 1721 with NO remote.

 

Yeah, i see the earbuds in my invoice too but no remote. Its a 15.4 in screen i dont need a remote anyways, though it would be nice when i hook it to my tv.

 

Yeah I just talked to a Dell CSR....he said remote's not included (for the US at least). Sux big time but oh well...does anybody know if I can somehow use a Universal Remote to work with the IR port on the Inspiron?

 

theres an idea, but pretty doubtful here.

 

that's pretty dumb, why woudl they make it sound like it does and then to find out it doesn't.

 

in the uk it is not a default option to get it in the express card slot, you have to ask for it to get it although it is free.

 

I just called up dell and asked about the remote...its an optional choice, but appears nowhere on the site...very weird (and unfair).

But the CSR added it to my order for free!!

I live in Australia btw...might be different for the US...but im sure its worht a try.

 

Would have been cool to get the remote, but I guess we will live without it.

 

Can anyone confirm if the US can get a free remote? Or a remote period??

 

Yes the U.S can get the remote, but not for free (unless you're lucky and get a nice agent who will add it to your order at no charge) You can find it on the Del sitel under the accessories tab, or do a search for a Interlink expresscard remote.

 

I am not sure abt the US site but i found it out on the canadian site, under media enhancements, its says dell travel remote ($0), i hope this is the same remote which everybody getting.

can anyone tell me whether this is a good buy?

Intel® Core™ 2 Duo T5250 (2MB cache/1.5GHz/667Mhz FSB)
Genuine Windows ® Vista Home Premium
Jet Black Color with Matte Finish
High Resolution, glossy widescreen 15.4 inch display (1440x900)
2.0M pixel Camera
1GB Shared Dual Channel DDR2 SDRAM at 667MHz, 2 Dimm
120G 5400RPM SATA HDD
IntelJ Graphics Media Accelerator X3000
8X CD/DVD Burner (DVD+/-RW) with double-layer DVD+R write capability
Essentials
Dell Wireless 1505 Wireless-N Mini-card
56 WHr 6-cell Lithium Ion Primary Battery
Integrated Sound Blaster Audigy HD Software Edition
Dell Wireless 355 Bluetooth Internal (2.0 + Enhanced Data Rate)
1 Year Return to Depot Service, Complete Care and Technical Support

And the price is $1,088

 

I thought that there was a free upgrade to 2gb ram and 160 gb hdd???!!!

 

Sheesh, $50 for a damn remote?

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=eep&cs=2234&sku=A0691231

Should come with the laptop if you ask me. Or at least have it as a discounted option under accessories tab when you're configuring your laptop for purchase.

 

that remote is not the one i'm getting....

 

Just to throw it out there, on page 55 of the 1420 manual it gives detailed directions on an IR expresscard remote (not the $50 bluetooth remote) but I can't find any mention of it in the 1520 or 1720 manuals. *prays that my 1420 comes with it*

 

It's officially not included by default--I don't know what the options are when you ask for it.

 

the free upgrade is on the US site the laptop was is customized according to the candian site.

 

Hopefully the 1520 I ordered is coming with the remote as well. My bro will love that.

 

I am calling Dell to get some answers as to whether mine came with it or not... please standby and no-go... the education representatives have hours of 7-7 CDT. Blah. I'll have to call again tomorrow... anyone else have any more luck... the Home division is open so if anyone else ordered from them perhaps you can get an answer...

 

The 1520 vs. 6500t review shows the remote included and it is not the one on the accessories tab pictured. Therefore, I imagine it might be included. Some people have their's already and you could ask them (forget their screen names though).

 

If anyone actually receives their 1520 with the remote (without requesting it) please post as it is definitely not included if you don't ask about it. Mine was ordered through EPP.

 

I called up....got the free remote...upgraded to completecare....and he expidited my order.

cost $39.60 for CompleteCare....the rest was free.

PU575 DELL(TM) Travel Remote Control
DK903 Noise Isolation Ear Buds (whish was also added free of charge)

 

What did you say to get him to give it to you for free? I talked to a rep earlier today and he said the order could not be modified without cancelling ir or some crap.

 

Okay people...if you're living in the U.S. you're not getting the remote for free unless you call up Dell and haggle and somehow convice a CSR. Just accept it...move on...

 

Ehh it's just a little mini remote anyway. I'll probably never use it if it DID come with it.

 

Nice to have but I don't really need it.

 

Called and asked today ... she said she couldn't see it on the order anywhere.

however, they expedited my shipping to overnight (~80 dollar value) and gave me a 35 dollar coupon to help purchase my own (50 dollars..).

Will the remote that Dell sells not fit the ExpressCard slot as is described in the online Dell reviews? The reviewers describe it as being about 1/4" too long to fit in perfectly flush with the side of the system. Does that still apply to the 1420... does anyone know at this point?

 

I think the $50 remote is like, full size. It's looking to me like ONLY other countries are getting offers for that mini remote, we have to get some other kind of remote for $50.

 

A dell rep gave me upgraded shipping to next day air for free and said they'd personally call me with the tracking numbers as well as after I receive the laptop on Monday to see if I'm satisfied.

I guess I now know exactly what I'm going to complain about on Monday...

 

So much for "no US remote for free" considering my rep online just said this:

"I am going to send you this item free of charge as a gesture "Remote Control Kit for Media Center Edition". This item is included free in some orders, however it was not in your order."

<3 dell.

 

Hmm, wasn't able to haggle it out in my online chat with a rep. He said since it was already in production he couldn't make changes to the order =\..

 

Lol. Your rep didn't like ya man. My rep was like "your remote will get there before your laptop" rofl. Classic. He made a whole seperate order just to make me happy. and I didn't even haggle. I said, im tired of the reviews with a remote, and I don't have one. Bam, ordered, heres an order #.

 

tried to get mine for free....

Agent (Bindiya Kumari): "I understand that you want to verify if express card slot remote is coming with your computer. Let me check the information for you."
07/11/2007 07:35:38PM Kevin Geier: "thanks, please take your time"
07/11/2007 07:35:46PM Agent (Bindiya Kumari): "Please give me 1 minute while I pull out the order details."
07/11/2007 07:35:58PM Kevin Geier: "thats fine, take yuour time"
07/11/2007 07:36:04PM Agent (Bindiya Kumari): "Thank you."
07/11/2007 07:36:14PM Agent (Bindiya Kumari): "Thank you for staying online"
07/11/2007 07:36:16PM Agent (Bindiya Kumari): "Please verify the full name on the account."
07/11/2007 07:36:19PM Kevin Geier: "no problem"
07/11/2007 07:36:24PM Kevin Geier: "Kevin Geier"
07/11/2007 07:37:09PM Agent (Bindiya Kumari): "Thank you for the verification."
07/11/2007 07:37:20PM Kevin Geier: "anything else you need?"
07/11/2007 07:37:25PM Agent (Bindiya Kumari): "Is your current e-mail address [email protected]?"
07/11/2007 07:37:46PM Kevin Geier: "yes it is"
07/11/2007 07:37:53PM Agent (Bindiya Kumari): "Thank you."
07/11/2007 07:38:40PM Agent (Bindiya Kumari): "Please give me 2 -3 minutes while I check the information for you."
07/11/2007 07:38:44PM Kevin Geier: "no problem"
07/11/2007 07:39:15PM Agent (Bindiya Kumari): "Thank you."
07/11/2007 07:40:59PM Agent (Bindiya Kumari): "Thank you for staying online."
07/11/2007 07:41:07PM Kevin Geier: "not a problem"
07/11/2007 07:41:56PM Agent (Bindiya Kumari): "Kevin, the part # 412-0781 that you have given to me is for the remote control that can be ordered if you have selected Windows XP Media Center as the operating system."
07/11/2007 07:42:10PM Agent (Bindiya Kumari): "The express card slot remote is not included in the order."
07/11/2007 07:42:18PM Agent (Bindiya Kumari): "You need to order it separately."
07/11/2007 07:42:29PM Agent (Bindiya Kumari): "You can place the order online for the express card slot remote."
07/11/2007 07:42:36PM Kevin Geier: "why was it not available when i placed the order?"
07/11/2007 07:42:43PM Agent (Bindiya Kumari): "The part number for the express card slot remote is A0691231."
07/11/2007 07:43:08PM Agent (Bindiya Kumari): "I'm sorry. I do not have the information as to why it was not available when you placed the order."
07/11/2007 07:43:18PM Agent (Bindiya Kumari): "Probably, it is a different item."
07/11/2007 07:43:35PM Agent (Bindiya Kumari): "That's why the option might not have been available."
07/11/2007 07:43:51PM Agent (Bindiya Kumari): "You can place a separate order using the part number that I have given to you."
07/11/2007 07:44:16PM Kevin Geier: "is windows vista PREMIUM not a media center OS?"
07/11/2007 07:44:27PM Agent (Bindiya Kumari): "You can check the features and the price of the remote using the link http://search.dell.com/results.aspx?s=dhs&c=us&l=en&cs=19&k=A0691231&cat=all&x=7&y=9."
07/11/2007 07:45:05PM Agent (Bindiya Kumari): "The windows vista premium is an upgraded version for media center operating system."
07/11/2007 07:45:38PM Kevin Geier: "i was never given an option for media center"
07/11/2007 07:46:30PM Kevin Geier: "i just want the remote with the laptop, because itll be primarily used with the remote"
07/11/2007 07:47:48PM Agent (Bindiya Kumari): "Kevin, if you wish you can check with the Order Modification department if the order can be modified."
07/11/2007 07:48:11PM Agent (Bindiya Kumari): "You can also check if you can modify the order using the link http://support.dell.com/support/changeorder/ ."
07/11/2007 07:48:18PM Kevin Geier: "no i do not wish to modify anything that will only take longer in the end"
07/11/2007 07:48:19PM Agent (Bindiya Kumari): "You can contact the Order Modification Department at the toll free number 1-800-247-2076.They are open from 7 am to 9 pm, cst (Monday to Friday) and from 8am to 5 pm, cst on Saturday."
07/11/2007 07:48:27PM Agent (Bindiya Kumari): "Okay."
07/11/2007 07:48:38PM Agent (Bindiya Kumari): "Could you please specify as to what exactly you want me to do?"

 

Lol. You got a ****ter of a rep. All I did when I connected was say "hey man, my remote wasnt included, and all i see is videos with people having remotes, and i want one." bam, ordered seperate, next day delivery. I'll paste my convo when I get off work in 2:30 mins.

 

Keep trying, don't give up. It only took me two hours and talking to about ten different reps to get it.

 

Such a big company... and can't include a free remote... Loosing reputation. The HP gives it for free AFAIK.

 

This thread is outdated, go to the other one for info on the remote.

 

Is this the option for the dell remote that fits in the Express Card slot? (Non-Bluetooth one)

 

I think that's it. (It says infrared)

 

yes it is, the other thread clarified that. They added it a few days ago.

 

Just as an FYI... here again, your Rep is suggesting you order Dell Part# A0691231, which is Bluetooth, NOT IR.

This has been a common mistake being made as Cust Service doesn't have the true IR remote part numbers readily available to them- something that has caused countless hours of wasted time and frustration for those of us who have had a 1520 / 1720 shipped without an IR remote.

I'm STILL trying to get mine. So far, it looks like Critic has got farthest in getting an actual order in for this elusive prized possession-