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    Dell "My Account" page unavailable...unable to check status of my laptop

    Discussion in 'Dell' started by Mr.Brightside, Aug 14, 2008.

  1. Mr.Brightside

    Mr.Brightside Notebook Evangelist

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    has anyone experienced this too? since yesterday:


    "Redirect Loop

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
     
    Mr.Brightside, Aug 14, 2008
    #1
  2. SmoothTofu

    SmoothTofu Inspiron 1420 Owner

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    I can see My Account fine. I'm on Dell Canada though, so YMMV.
     
    SmoothTofu, Aug 14, 2008
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  3. steveninspokane

    steveninspokane John 14:6 - Only ONE Way!

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    Heres a few things to try:

    1. Internet Explorer
    2. Deleting cookies
    3. Reboot your PC
     
    steveninspokane, Aug 14, 2008
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  4. steveninspokane

    steveninspokane John 14:6 - Only ONE Way!

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    EDIT* I just logged on to Dell USA. so the site is working fine.
     
    steveninspokane, Aug 14, 2008
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  5. dcihon

    dcihon Newbie

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    Yes I am having this problem also using Firefox 3.0.1
     
    dcihon, Aug 14, 2008
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  6. cubfan08

    cubfan08 Notebook Guru

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    I'm also getting the problem. What I do is log out, go to the laptops section, go back to the "sign in" at the upper right corner, sign in, and then I can access my account.
     
    cubfan08, Aug 14, 2008
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  7. Mr.Brightside

    Mr.Brightside Notebook Evangelist

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    worked, thanks!
     
    Mr.Brightside, Aug 14, 2008
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  8. cubfan08

    cubfan08 Notebook Guru

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    HA, good, glad it worked.
     
    cubfan08, Aug 15, 2008
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  9. tslavens

    tslavens Newbie

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    In case others have the problem, try FF2 or MSIE. AFAICT, this may be a bug in FF3.0.1, but the FF maintainers so far seem to be pointing fingers at web-sites.

    For me, deleting cookies, restarting FF3 in safe mode (to disable extensions), and so on had no effect. Didn't try rebooting PC, but IMHO that's too much just to get to a login page. FWIW, this was the US Dell site; the other Dell links to the login page also failed in the same way.
     
    tslavens, Aug 15, 2008
    #9