Dell $500 coupon

i just saw that dell has a 500$ coupon ... i ordered my laptop yesterday with the $425 off coupon and now i am kicking myself for not waiting a day more ... do you think if i email dell they will give me an additional 75$ off ? or since my laptop hasnt shipped yet and is still is in production ... can i cancel my order without any penalities ?

 

call them and ask.. worst case, cancel order and reorder same system.

 

For sure i would cancel it. I just talked to them today.. after reading a thread and complained about price they gave me 400 dollars off so for sure you can.

 

Yes , you can cancel it easily. Just call.

 

yeah i'm gonna buy my GF a 1520 for X-mas, Maybe i should get it now with these prices!

 

I just contacted dell about this and I just got $100 off my system! thanks BoBob for making this post! I keep saving money and getting free stuff from dell

 

I got my $75+tax ($81.19) back today.

I contacted the CSR using Chat. The first person I interacted over chat was very stubborn and refused to give the refund. I then had a chat again (after a min!) with another guy, and he was cool and issued the credit back to me. (got a confirmation email today about the adjustment too!)

 

Also, I noticed that the CSR did not really check the new coupon code.. or the price drop amount. He just went by my words ...! (i think!) ---> so, I think upto a reasonable limit, they dont mind giving your money back!..... -- However, this is entirely my understanding.

 

HI guys
Here is how it went for me ... i too had a chat with dell rep and she refused to apply the coupon but said she can cancel my current order.
she canceled my order and then i ordered it again with the 500$ coupon.

 

see mine was already on the way so that's why they didn't cancel the order....I think anyway, but I had to do what you did last sunday. this week I saved $200 added to that $425 if you throw in that free router I got today because of a delivery error by DHL

 

I believe the coupon has expired already? Tried it out on Dell.com, and it says that it has expired.

 

I just got my laptop on Tuesday after using the $425 coupon. I saw the $500 today and contacted Dell through Support chat and here is how it went:


11/09/2007 09:29:21AM Agent: "Hi Bob."
11/09/2007 09:29:35AM Bob: "hello"
11/09/2007 09:29:57AM Bob: "I just got my new laptop and I want to know what I need to do to return it?"
11/09/2007 09:31:01AM Agent: "Bob, it is sad to know that you want to return your laptop back."
11/09/2007 09:31:11AM Agent: "I will surely provide you the information."
11/09/2007 09:31:32AM Agent: "I have your order number as **********. For verification purposes, please provide the complete name that is there on the account."
11/09/2007 09:31:40AM Bob: "When I bought I got sent a coupon for $425 off of $1399 and today I got sent a coupon for $500 off of $1399, so I can save $75"
11/09/2007 09:33:07AM Agent: "I understand your issue."
11/09/2007 09:33:15AM Agent: "I will surely check the details for you."
11/09/2007 09:33:21AM Agent: "For verification purposes, please provide the complete name that is there on the account."
11/09/2007 09:34:01AM Bob: "Bob"
11/09/2007 09:34:17AM Agent: "Thank you for verifying the name on the account."
11/09/2007 09:36:15AM Agent: "Bob, I see the order number ********* is for 1520, T7500(2.2GHZ) CORE."
11/09/2007 09:37:01AM Bob: "yes"
11/09/2007 09:37:35AM Agent: "Bob, as you are valued customer to Dell, I can give you the adjustment of $75 if you keep the order."
11/09/2007 09:38:22AM Bob: "i would like that"
11/09/2007 09:38:48AM Bob: "and thank you for that"
11/09/2007 09:39:03AM Agent: "You are welcome."
11/09/2007 09:40:30AM Agent: "Bob would you like to keep the order and get the credit of $75."
11/09/2007 09:41:38AM Bob: "yes i would"
11/09/2007 09:42:52AM Agent: "Bob, Please allow me 2-3 minutes while I process the credit for you."
11/09/2007 09:45:54AM Agent: "Thank you for staying online. I appreciate your patience."
11/09/2007 09:48:57AM Agent: "Bob, I would like to give you the reference number for the credit of $75."
11/09/2007 09:49:05AM Bob: "ok"
11/09/2007 09:50:57AM Agent: "You will be able to get the credit of $75 towards your original mode of payment within next 8 business days."


BTW, this deal is just killer! Makes me wonder why they are giving such good coupons. Anyway, I love my 1520!

 

No, it's still good.

 

I contacted dell but they would refuse to credit but they did say that if u have a case reference number for which the credit was done then they cannot refuse. Is it possible you could send me or post the Case number or the case reference number, it would be great.

 

They refused me the 75 dollar credit at first too. As soon as I said I'll just cancel and reorder with the 500 coupon they offered me the credit ONLY if I do not cancel. I was given a case number and told to casll back AFTER I received delivery of laptop, then credit would be applied.

 

My 1520 just arrived today and Dell's online chat was unable to process the $75 credit in my case. However, they referred me to a "sales return specialist" @ 1-800-624-9897 and I was able to obtain the $75 credit + an additional $25 credit saying the same as Mac5217 referenced above. The return specialist issue me a case # and said it would take Dell up to 5-8 days to process the request and another 5-8 days for the bank to issue the credit in the amount of $100

 

yes the key is to speak with someone in returns if you talk to someone in india you are sol.

 

^True! I was bounced all over the phone for 30 min until I spoke to someone in returns.