I just recieved my 9300 a few days ago. I posted a thread about how i keep getting this yellow line across my screen. I called dell and waited on hold for 1 hour and 15 min, i was then all of a sudden "disconnected" (i was on my cellphone too!..i have no landline here at school)
I called them back, and finally got through to the returns department. They said they would charge me a restocking fee because I hadnt talked to tech support yet to confirm that my screen wast actually really working. I then tried calling Dell back again (this time from a random phone on campus) and waited on hold for over an hour again. When i finally got through i spoke with some foreign lady (indian or something) and i could BARELY understand her. After some confusion she also came to the conclusion that my screen was "defective" and that she could put in an order for another screen. I told her that i didnt want another screen, and that i would be much happier just returning the defective computer. She said that she couldnt do this and that i would have to talk to customer support (who earlier that day when i spoke with them ASSURED me that tech support could put the return request though). So then i get put on hold again! when a man answers he was in the "customer care survey" department...i was like wtf.
After complaining a little to him on their lack of representatives, the transfers me to the returns department. Im on hold again for another 30 minutes. I finally get though, and speak with an english speaking woman
Shes fairly kind, and puts through the requiest (without the restocking fee ) . I have to call UPS tomarrow morning and arrange a pickup with them for my package to be sent to Dell.
Im kinda glad in a way that my screen ended up being defective, this give me a chance to jump on the $750 off cupon thats valid til 12/1/06 without being subject to they gay %15 restocking fee
thanks for reading my rant! lol
Dan
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Charles P. Jefferies Lead Moderator Super Moderator
Wow Dan, you spent a lot of time on the phone to a foreign country...glad to hear that it got resolved in the end though.
Dell's waiting times suck - I had the same thing with HP. They weren't as bad as Dell, but still annoying. I once was on the phone for so long with Dell that I ran out of battery on my cell phone! -
The difference between Dell and many other companies is that, while holding for them can sometimes make you want to tear your hair out, you generally get what you want if you persevere.
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yeah, thats computer lady on hold talking about all this random stupid stuff makes u want to go crazy...
my cell phone battery almost went out too. and the gay thing about dell is that their returns department is only open weekday 7 - 9, which is exactly when i pay for all my minutes on the cellphone! arg -
I've read that Dell has real bad holding times and that's why i have decided not to buy from them even though i do visit all the notebook supplier forums. Here in the UK all calls to Dell are charged by the minute at up to 14c (US equivalent) for sales, service and support. Yes that's 14c per minute daytime rate, so can you imagine the cost of being kept on hold indefinately? and then having to negotiate outsourced help in India. it's bad enough having to endure the wait on a toll-free number but having to pay for the privilege is something else.
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What drives me crazy is that 80's pop music playing in the background. I could swear I heard george michael's "wham"-era crap once, and this is inexcusable! -
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Hahahaha! Dell is jokes.
Dealing with Dell... argghhh
Discussion in 'Dell' started by red97vette, Nov 28, 2005.