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    Damaged/used part in the box.

    Discussion in 'Dell' started by Bhulu, Jul 22, 2005.

  1. Bhulu

    Bhulu Newbie

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    Has anybody ever received a Dell laptop box with a used component ? Any idea if this is a re-conditioned one or not ? I place the order over phone for a bran new one.

    An early response will help me to return the product.

    Thanks in advance
     
    Bhulu, Jul 22, 2005
    #1
  2. madmike23

    madmike23 Notebook Deity

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    Well if I ordered a "New" item and I got a used one, that wouldn't be cool. How do you know it was used? Also, I doubt they recondition any parts, they probably check if it works, but not fix something & then send it to you. Then you'll have to ask yourself if you want to keep it (if it works, of course), and avoid the hassles of returning it & wasting more of your valuable time.
     
    madmike23, Jul 22, 2005
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  3. Bhulu

    Bhulu Newbie

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    Thanks Mike,

    If I turn the mouse upside down , amount of scratches shows that it was used for a long time and I am not confidient about the laptop, is there any way to chek it if the laptop is used other than files timestamp?

    Regards
    Bhulu
     
    Bhulu, Jul 22, 2005
    #3
  4. Brian

    Brian Working at 486 Speed NBR Reviewer

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    Not really any way to know for certain if it's used. File timestamps aren't going to help, since the image would have been restored anyway.
     
    Brian, Jul 22, 2005
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  5. Bhulu

    Bhulu Newbie

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    Can anybody please help as to what I should do in this case. The product was delivered to my home address with 38hrs of placing the order with a used mouse [ seems used for a long time ]. I have made complaint to Dell customer support in vain [ I have not received any satisfactory answer from them ]. I also mad two complaints via support.dell.co.uk but without any reply during last 5 days.

    Please please help- I don't know what to do ?
     
    Bhulu, Jul 25, 2005
    #5
  6. drumfu

    drumfu super modfu

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    post some pics of the equipment you think is used
     
    drumfu, Jul 25, 2005
    #6