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I`m from spain and this is my history. I want my money!!
Original, in spanish
http://estafadell.blogspot.com/
Here a online traduction to english:
DELL complaints. Swindle and badly treatment to the client
Day 2 of May of 2008: I make the purchase of a Dell XPS M1530 (craso error).
Day 4 of May of 2008: I make the transference online.
Day 6 of May: they notify to me receive the transference and that comes to it.
It already is, I have bought it. They say will take me of 2 to 3 weeks because me there are it to produce, to hope.
Day 14 of May: Receipt the portable one, I open it anxious. I am this:
(pics on original)
Single I take it to verify that it comes correct and it works well.
I call to Dell and comment the problem, demands to remove photos to me the portable one and to send them to a direction of electronic mail. They take in answering, I lie, answer because I put myself heavy and I to them call, with the consequent cost of calls the 902. They have the brazenness to say to me that that if thinks that single they are for my, who deberia to deal with other technical services, that at that right moment were going to me to call blah blah blah. All this with an incredible great power.
They say me that they will send portable a new one to me, I say repeated occasions to him that me do it to the direction which I have indicated, since first it did not arrive at the address that I ordered it, but to my other address, direction of invoicing a direction, direction of delivery another one, seems easy no? then in Dell this is not thus. The 2 times bad, with corresponding invoices bad. Inept.
In each email that them shipment, doing to them to know my malaise and requesting to them that they always call to me responds this to me and seems reticent to call. (I copy emails literally):
Dear client:
Thanks to use the service by electronic mail of DELL.
In the first place, we must solicit from him that to confir me service tag of the new equipment that has received to be able to accede to the card of he himself in our data base, otherwise, the consultation will not be able to be completed.
The Service Tag can find it in a white small label with a bar code in the inferior part.
Look for a small black sticker that it contains these three data:
www.dell.com
Service Tag:
Express Service Code:
You can consult how to verify if service tag is the correct one in the following direction:
In the section MY DELL, you will see the model of the system to that the reference introduced by you corresponds.
Or it it can verify front page of the BIOS (must press the key when starting the equipment).
For any additional consultation on this case, via email, please it includes east message in its answer.
I say: so that so many returns and ties so that it facilitates those data to them if they already have them in the data base in front of its noses with my I number of client and moving body to accede to all the data? or that looks for they it life, nonpedirmelos each 2 by 3, do not assume that they must have a newspaper of work for each incidence? then already the data tenian there that they asked for to me, everything to waste time and to exhaust the term of 7 days of return, every time but I am convinced. Each email even took a day or two in responding it, then put me of a humor that good, better ahead for not having at those moments those people.
Day 30 of May: portable receipt of substitution. I have the 2 in house.
I take it. Ohhh… it does not start (rather nonload), black screen. I extinguish to the force. Good, we prove again. Ohhhh, again, but in addition…, that is this? defective panel, fixed vertical lines of greenish color purple and and enormous backlight very very accused of left end to horizontally partly inferior right of screen. I extinguish to the force again, to see well if now it goes! it seems that it loads
This something comes not well better hopeless, but, with defects, screen badly fitted, although far better that the other, bulky zone of starting bellboys (possibly because of bad positioning of cables that goes underneath) and the bellboys of average center and starts are spongy and hard and are bad positions, bellboys not to press and to make “click” like deberia be, not if I explain myself.
Miro the screen and goes, in addition to defective it is worse than first the one of the portable one.
Again but, mails and called to Dell, as not to my account and expenses.
The day 3/06/08, esp_dhs_insp <[email protected]> it wrote:
Dear Mr.:
Thanks to use the service by electronic mail of DELL.
In the first place, we want to inform that to determine the origin to him of the incidences of the lines and loss of image in its LCD we needed to test of diagnosis, reason why the best option is to connect to the equipment an external monitor of a computer tablecloth. At any time, with the pulsation of it can alternate the visualization of the image between the screen of portable and the external one.
Verify if the failure also takes place in the external screen, as much during the initial starting of the equipment, like in Windows.
As far as the other defects that you reflect to us in your LCD, like grain or defect in the image, him agradeceriamos that could send a pair to us of photographies like answer to this mail where it can appreciate the tares that you protest.
Finally, we must inform to him that from DELL, according to the general conditions of hiring that you accepted in the acquisition of the equipment, the replacement of its equipment has been made by another one of equal specifications, in fact, a proposal was done to him of change that you accepted to receive this new equipment, reason why does not give rise to a compensation.
For any additional consultation on this case, via email, please it includes east message in its answer.
Kindly it salutes to him:
Carlos González
Dell Spain Technical Support
I respond to them that the panel is defective, that I want an equipment that I have paid, and that spends the days and I do not have, that I need it, and that I have paid by that now it is worth less, because all we know as it is east world. To them it does not matter to them, as the money is not of them… Thank heavens that they have this they eslogan in all his mails:
The satisfaction of our clients is a priority.
Already, and my grandfathers do piruetas raising to the weight of his body with the finger meñique of the left hand
Let us follow…
04 June. Dear Mr.:
Thanks to use the service by electronic mail of DELL.
We must inform to him that from the department of technical support we can help him to resolve the technical incidences that its portable equipment presents/displays, but you decide on a return will have to contact with the department of attention to the client in 902 11 85 40.
If it wishes that from technical support we transact the replacement of the LCD of its equipment, please, confírmenos its complete mailing dress that includes the name of two people of contact and the company, if it is the case, and two telephone numbers present of contact.
The delay of their answer had left.
For any additional consultation on this case, via email, please it includes east message in its answer.
Kindly it salutes to him:
Carlos González
Dell Spain Technical Support
I facilitate data to them, and incredibly comes a technician, to the address that habia indicated, nor me believed it, will have used gps? slight poltergeist, did not fit in my astonishment.
The very smart technician, the truth. A box arrives with tools and from dell that single a new panel contains. It comes to disassemble the equipment to replace it. To say that the qualities of this portable one are normal throwing to malillas, nongood as usually it is ***reflxed mng that way, and note that saves much much in costs. The loudspeakers do not have waste. The radio with which my grandfathers listened to the parties in 1968 listened better, but that are loudspeakers or grafts of 2 millimeters inlaid? in short, I lie down a laughter.
Commotion goes to disassemble screen, to clear the frame that maintains it is an odyssey. The panel sees that he takes surrounding it as frame, sticky strips, so that he beats and he fits well in mark-housing of outside, the rims we go, like sealing it against the housing. After long short while to take off it and almost to divide the marks we unpacked new panel. OHHHHHHHHHHHHHHHHHH
I go of badly in worse, does not have left but remedy that to descojonar to me .
But you wait for esperdad.
It unpacks panel, single is panel, SINGLE! I say this because:
The panel who comes but bare that dacia logan, is necessary to take advantage of pieces (and nonpieces) the “original one”
This panel does not bring the sticky strips that there are to put, or would already have to bring, encajarlo-to stick it to the chassis, but that is necessary to utilzar those of the panel that we have disassembled! after taking off them to clear frame and by all means to take off them of the 4 sides of the defective monitor to return to stick them in the new one!
Ahh! that it either does not bring the plates that surround nor the screws to fit it in portable, nothing man, is problem, we used those of the other.
PATHETIC.
An absolute and authentic shoddy work. The stickers of intel inside and others we at least did not have them to start of the other, because portable of substitution already traia (the irony nótese)
Surely which I leave to something, because the earpieces did not come to me creative that I requested in of the portable ones, and but things but good, is so that veais my experience with Dell. Podria to enter but details, like bad tones of voice towards my by telephone in chulesco plan etc, when I but have been educated the possible thing, which seems to me an absolute lack of respect.
Monday I will call so that the money would reingresen to me and come to look for the 2 portable ones, that if, if they want them to take before I have to see my money in my account.
It doubted between the this and Asus M50sv. Definitively I will take the Asus.
11 of June of 2008:
After but of 30€ with the 902 calls to today they send this mail, that to me if, you are not scared that calls to you
Considered gift Xxxxxxxx:
Thanks to use the service by electronic mail of DELL.
From technical support, as we previously indicated the return to him of its equipment is not a technical incidence, reason why we cannot transact its consultation.
Nevertheless, we can inform to him that the term begins when you receive the first equipment and not the second, since this she has been contributed like a solution that you have accepted to the incidence that presented/displayed first, reported day 19-05-08, and in addition, spent already the 7 days from your reception the day 07-05-08.
For any additional consultation on this case, via email, please it includes east message in its answer.
Kindly it salutes to him:
Carlos González
Dell Spain Technical Support
If you had responded to me to first, if you did not navigate diciendome to me that removed photos to the equipment, if you responded to day to day emails, if you did not go the problem of department in department trying to avoid it and if you did not give me long, not habria spent the time. If you had sent me the equipment to my habitual address, and not to the other, and it did not have to wait for Friday and to move almost 100km to look for them to me and to see them either habria last the time. and if me reemplazais the equipment by another “new one” would have to be logical and normal to be other 7 of test, since it is a new equipment.
It seems to me absolutely shameful.
That they give Dell you. Already vendreis behind my. Abandonment, I have 2 equipment, you are not going to see nor one. Not me llameis, I will be occupied, or perhaps I take you telephone and I will say you that to speak with Xxxxxxxx llameis to department of people burned with Dell and I will happen you with department of my room, when llameis to that I say you that that has it to transact before the department of the kitchen, you will call to that, but they tell you that before it has to verify it the hall, you spend in calls since I did. Ah no! that me habeis called 2 times in almost month and means, will be that I have not requested times in post office that you called eh to me? it is that I got tired of expenses of call to line 902.Voy to happen from now on of everything.
Thursday 12 of June of 2008:
They say to me that there is a pending equipment of collection, already, and that? it is that I am not going it to give back until me of my money, seeing itself what they are doing to me with 2 equipment in my possession… that they would not make if single I have 1 jajaja. It said to me that that could not thus be, and I said to him that he was what habia. Just later and in the act it sends east email to me:
Atencion_a the _Cliente for user
to show 16:27 details (for 8 minutes) To respond
Considered Xxxxxxx
According to maintained conversation, we will do the collection to him of the order originla 16-06
To near the second, we will try to contact with the technical support
Kindly
Dell
Uhhhh, care, you me ernies when writing or not giving details, that sad. You have not understood what I said to you by telephone?
That of we will try to contact… that badly it sounds coming from Dell
Or they say to me if they are going to give my money to me before it passes the carrier or the carrier does not take anything of here
Good and many but things that I leave myself, but thus resumidamente I believe that an idea serves to become how they deal with to me. And I doubt much that the equipment that they have sent to me new was made specially for my. That Dell with the given back equipment does?
This is my sad and bad experience with Dell. You I do not recommend it.
DELL, I WANT MY MONEY!
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I am sure that you are upset, and maybe have a real problem, but you lost me at the beginning. Sorry, its Friday and there was no way I was going to keep up with that post.
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Garnier, that sucks how that all worked out for you...
Not sure what else you can do about it though unless you just want to call them back again...
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Wow. That was a novel.
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¿Utilizó una tarjeta de crédito? Hable con ellos para hacer una vuelta (chargeback/refund?).
La próxima vez le mantenga corto por favor
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I would read all of that if it was translated properly. I too have had my frustrations with Dell, but if you post ur story in good English, I could probably advise you on what to do next
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Nice.
Good advice and Spanish. I can read most of that...
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Hey, sorry for all your troubles, and whew long post!
But, you were explaining your situation in your own words...
Whatever happens, I hope you find the resolve to the situation that you feel is the best ~ I hope you get your money back!!
Good luck!
DELL swindle me, I want my money
Discussion in 'Dell' started by garnier, Jun 13, 2008.
