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    DELL 17R SE 7720 no longer booting

    Discussion in 'Dell' started by skrallbe, May 18, 2015.

  1. skrallbe

    skrallbe Notebook Enthusiast

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    Hello,

    Since about a week or two, my laptop has been having issues.

    - It started with a random shutdown: I was playing a simple browser game and suddenly I heard the click like you hear if you keep the power-button pressed to force the laptop to shutdown. The laptop completely stopped working but as I rebooted it, nothing peculair was found by me.
    - Two days later, this shutdown occurred again, but it happened when the laptop was in standby mode (flashing power-button). Still nothing major.
    - However, after the second shutdown, I couldn't power it back on: I could hear the HDD spinning and the DVD drive clicking, but no lights were lit on the keyboard, not even the powerbutton or the 3 icons on the right hand side (these always flash when you boot the laptop). I managed to 'fix' this by using the screen test (hold D + press power) and then the laptop booted normally again.
    - Once again it failed to boot. Now I tried it with hold Fn + press power (diagnostic built-in scan). The laptop rebooted again, just fine, after tunning the hardware diagnostics which did not find any errors.
    - A couple days later it again refused to boot. I contacted Dell about it and they said the motherboard needs replacing and it would cost 374.15. Yes just that number. Not even a currency or anything. By the way, buying a new mobo would be approx. 1/3 of the price they mentioned. I'm just trying to make sure that it is in fact the motherboard, before spending money on a new one.
    - The day after I thought "Yolo" and I tried booting. It worked just fine, like the laptop never knew what misery he was causing before.
    - Now it's 'bricked' again: if I try to boot it with the power supply in (doesn't matter with or without battery), I hear the HDD and DVD but I see no lights and the screen stays black. If I power it on with only the battery, the power button lights up, one of the 3 icons on the right hand side and then *click* complete shutdown again.

    My hardware: i7-3610QM, 6GB RAM, 750GB HDD, nVidia Geforce GT650M.

    If anyone has experienced this before OR knows a different solution than a new mobo OR you know a new mobo will fix my problem, I will be in your debt.

    Thanks in advance!
     
  2. trueg50

    trueg50 Notebook Enthusiast

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    Were you on outlet power at the time it did this or battery?

    I had issues with overclocking programs and this laptop, that required a reinstall to fix. On battery the laptop would just go "click" and power off. Some times it was random, other times it was when I opened Media Player Classis. Dell couldn't replicate the issue and said "nothing is wrong", and even reverting clocks to normal and uninstalling the overclocking applications did not fix the issue.
     
  3. trueg50

    trueg50 Notebook Enthusiast

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    I am now in the same boat you are in, no LED for power button or front, but when I hit the power button I hear a fan and the HDD spin up. No display or any other kind of power/LED's though.

    Time to hunt for a new laptop I guess.