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    Coupon after shipping?

    Discussion in 'Dell' started by pastorofmuppets, Mar 16, 2011.

  1. pastorofmuppets

    pastorofmuppets Newbie

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    On Monday (14 March) I ordered an XPS 15 refurb through Dell's outlet. Tuesday afternoon I got an email saying it had shipped. This morning I got a coupon code for 15% off. Is there a way I can retroactively apply it to this order?
     
    pastorofmuppets, Mar 16, 2011
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  2. Satanless

    Satanless Newbie

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    I can't say I'm 100% on this, but you have to use coupons during checkout. Thus rendering any coupons useless after your order has been confirmed/processed.
     
    Satanless, Mar 16, 2011
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  3. Cin'

    Cin' Anathema

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    Yes you need to apply the coupon code at checkout.

    Now, you could contact a CS Rep & explain what happened and see if they can do anything for you (applying a credit), etc. It may or may not work.
     
    Cin', Mar 19, 2011
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  4. pastorofmuppets

    pastorofmuppets Newbie

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    I heard from a CSR rep the next day. He gave me a $25 credit. It's not as much as the coupon would have been, but it's better than nothing. I still feel like I got a good deal, so I'm happy with it.
     
    pastorofmuppets, Mar 20, 2011
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  5. Cin'

    Cin' Anathema

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    ^^Yes, $25 is better than a flat out "no". And, you feel like you got a good deal & you have a nice lappy that is the most important! ;)
     
    Cin', Mar 20, 2011
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  6. jmeyer2039

    jmeyer2039 Notebook Evangelist

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    $25 is cool, I would have expected them to apologize and deny you any credit. I remember a couple of years ago ordering an M1730 when a few weeks later it went down in price by about $200. I asked Dell for some mercy credit to no avail. Your situation's a little different, though. You got an actual coupon, and much closer to the date you ordered.
     
    jmeyer2039, Mar 24, 2011
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