Couple warranty questions

I bought a computer back in 2006 with a 4 year complete care warranty. Ive had many things happen over the years and multiple parts replaced. I have even had the blue tooth keyboard/mouse replaced.

One question I had is: Could I get them to send me a new backpack. I bought it with the original pc and the warranty.

Also, If I extend my warranty... do they still compare replacements to the first computer i ever bought or do they compare it to the machine i have at the time of buying the extension.

 

Possibly on the backpack, but probably not. Can't hurt to call/chat and ask.

It's compared to what you originally purchased, but nothing from 4 years ago compares to current systems.

 

It's always good to call and ask them. Maybe even complain a little bit until they give in. You never know what could happen.. I've heard of people getting free stuff and even huge discounts by calling in.

 

Im also getting a replacement(NEW) alienware m17x.... I heard that dell only does up to 5 year warranty. Do you think when i get it and contact alienware support they would give me another 4 year?

 

So you want 9 years of warranty? I only know of cars with warranties that long

 

I believe you can buy warranty that is as long as you want. When it runs out, you can extend it.. right now I just ordered another 2 years on top of 4, and they're trying to get me to buy another year for a total of 7...

 

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yeah it only goes to 5 years...as quoted by a rep

 

This may not be accurate. When I spoke to a Customer Care representative, he quoted that warranty can only extended through the end of life of a product, which is typically 5 years.

But clearly, your total of 7 years of potential warranty contradicts my Customer Care Rep's claim so I dunno!