Continuation of problem

My insprion 1420 has 3 missing pixles and is about to be sent off to the Dell depo repair. I told them that that I was disappointed with the anti glare screen and told them that if possible I would like a High Glossy resolution screen. I called and the supervisor talked to me about my bad customer service that I have been receiving and he said that he would do his best to work around the rules and get me a high glossy screen so what are the chances I will get high glossy instead of anti - glare? - Thanks

 

I don't think any of us can accurately predict which screen you will get as none of us work at Dell. You would be better off speaking with them and letting them know what you would like, which is what you have done. Now you just have to wait it out.

 

If I ever had an honest customer service rep from dell it would be a miracle. I can't count the number of times one service rep says something or promises something and no one has no knowledge of it the next day. I've even once had a rep who i spoke with for over an hour and the next day when i call back i'm informed that there is no rep there with the name he gave me.

I have had only one positive experience with the reps when my graphics card failed under waranty and there was no more of the part left because it was obsolete. They sent me a newer upgraded one free of charge.

 

Yeah, you usually are dealing with people who don't know much more than a script or they aren't going to be there long anyhow and don't care. Generally if you want good support you need to order through the business side. They've actually called me on a few occasions to make sure everything was going well with my purchases.

 

I would imagine all the people you talk to don't know each other and even if they work in the same place they might not know each other or even be able to comment about coworkers.

 

That is simply unacceptable. The first rule anyone should know when speaking to customer service is to get the name of the person helping you. It is important that there is a name assigned to a case number so that other service reps know who was working on that case number. When you call back to follow up on that case number and you are informed that the person helping you the past hour does not exist it becomes extremely frustrating.