Computer wont boot

Hey guys, I need some help. I am trying to diagnose a problem on my girlfriend's dell latitude d620. The problem is it is 600 miles away!

Here is what she has told me. She was working on her computer last night and walked away from it for a few minutes. When she came back it was completely frozen. Ctrl-alt-del would not work. The start bar was gone. The power button would not work for a hard restart. She had to pull out the battery to shut the machine off.

Now when she turns her machine on, a screen comes up saying that there was a problem with the last reboot and that she can restart in safe mode, safe mode with networking, safe mode with command prompt, restart with last known good configuration, restart normally.

When she tries the safemode options (other than the command prompt, she hasnt tried that one yet), it scrolls through a lot of commands and then hangs. It will not boot. When she tries the last known good configuration or restart normally, the windows loader screen will appear, but then will hang.

I recently ran ccleaner and a disk defragmenter, but had many successful boots after running them.

I am at a loss for what to do here. Any suggestions or advice would be appreciated.

 

Tell her to disconnect any external devices she might have (keyboards, printers, etc)

Then boot to safe mode, and if it still hangs, tell us the last line that is on the screen. This is the driver being loaded, and also the problem, or at least part of it.

 

The last line is:

Multi(0) disk(0) rdisk(0) partition(2) \ WINDOWS\System32\Drivers\Mup.sys

Though she says the whole screen is filled with many of these. They are all the same up to drivers, but the final portion is different.

 

Does the latitude D620 have media direct or any utility partitions?

 

It has a backup partition to refresh the computer to factory settings, but no media direct that I am aware of. This laptop is 2 years old now.

 

She told me this morning that when she went to shut it down last night, after viewing the above messages, that the screen had blanked and the machine was very hot. It usually got warm but she said it was much warmer than normal.

Dunno if that helps or not