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    Completecare to new laptop?

    Discussion in 'Dell' started by proy33, Jan 5, 2010.

  1. proy33

    proy33 Newbie

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    My laptop is screwed, dell's repaired it a bunch of times. How much damage has to be done to just get a new one?
     
    proy33, Jan 5, 2010
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  2. th3van

    th3van Notebook Consultant

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    They sent a tech to repair mine three or four times and then offered a replacement. So I'd say three, then ask them.
     
    th3van, Jan 6, 2010
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  3. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    It usually takes 3 to 4 service calls for the same issue requiring major part replacements like cpu, motherboard etc to be offered a replacement. Even then dell might not offer a replacement.
     
    iLLuSi0N, Jan 6, 2010
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  4. atwood7fan

    atwood7fan Notebook Consultant

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    if you have more problems, make sure to tell the person on support that you are fed up with having to deal with all the hassles the computer has called and that you just want a computer that actually works and usually they will see that you have had at least 3 service calls and offer you a replacement. At least that's how it was for me.
     
    atwood7fan, Jan 6, 2010
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