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    CompleteCare-- What does one need to do to get a new computer?

    Discussion in 'Dell' started by proy33, Dec 19, 2009.

  1. proy33

    proy33 Newbie

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    I've had a ton of problems with this one in the past, from a cracked case (still cracked) to a dvd drive that doesn't work (dell didn't do anything, I didn't stay on them,) to a bunch of other problems. Any way to get them to just replace it? I've had it for ~2 years, with another year left on my warranty.
     
    proy33, Dec 19, 2009
    #1
  2. Lithus

    Lithus NBR Janitor

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    Have them repair it. If they fail at that 4 times, then they'll replace it.
     
    Lithus, Dec 27, 2009
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  3. lgsshedden

    lgsshedden Notebook Consultant

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    but only if its four times with the same issue...
     
    lgsshedden, Jan 20, 2010
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  4. hitokiri1

    hitokiri1 Notebook Evangelist

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    not true, 4 issues total can result in a replacement and usually the 4th issue is the one that they go straight to replacement.

    I've had issues with motherboard, memory, dvd drive and LCD and that qualified me for a replacement. You just have to call in talk to tech support explain your situation and that you can't be with such an unreliable product. (it helps if you have the on site repairs- not sure if thats part of COMPLETE CARE)

    Once you go through the tedious process of finding a technician who can understand you enough to put you through to a manager they usually just process a replacement. (always have them make notes of your concerns and problems as well to document your having to call in so often)

    If you really have issues and can bs a little you can swing a plethora of upgrades.
     
    hitokiri1, Jan 21, 2010
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