CompleteCare Protection Warranty

The other day I spilled a bottle of water on my Inspiron E1505. The notebook does not turn on anymore. Called Dell and they are sending a "replacement" in a couple of weeks. I have CompleteCare Protection. Customer Service said the replacement is going to have the same specs. My question is that my inspiron is an older model are they going to send me my model or a newer model? Anyone else knows? Thanks

 

It will likely be Inspiron 1520...

 

Thanks for the information speedwithJJ. I was just looking at both the 1520 and 1525 and apparently both of them dont offer a WSXGA+ screen. I think I am screwed now, cause my old 1505 had WSXGA+ screen. The main reason why I got my 1505 was that it offer a WSXGA+. I dont know how dell is going to replace my notebook now. I could live with a slower processor, ram, video card, etc,etc,etc....but I really want a WSXGA+ screen. I was wondering what is going to happen now with my replacement now....... Anyone? Thanks

 

They probably have some refurbs with the WSXGA+ screen.

 

Your replacement should be THE SAME SPECS or higher. If it's not, contact Dell and tell them you are not satisfied with the replacement because (insert item here) was better on the old laptop.

 

Thanks Khris I am suppose to give them a call next week, cause apparently they do not "have a system available" right now. I just called them and ask what the specs were on the replacement. I was wondering have you guys heard of a story when someone was able to upgrade from an Inspiron to an XPS model? I am willing to pay a little more for the upgrade. I just have a feeling they are going to stick me with a lower Res. screen.

 

As per their own policy, they have to replace it withe equal or better specs. You do not have to accept anything less than that and you're within your right to demand that they honor the terms of their own warranty. If that means upgrading you to an XPS model, they'll have to suck it up.

 

Wow Cant believe what showed up at my door today. Dell is awesome. I ended up getting a XPS m1530 for a replacement I cant believe!!!!!!! I thought they were going to sent me Inspiron 1520. I ended up getting a bigger hard drive and 3 gb of ram instead of 2gb. Wow, cant believe. I am so happy. Anywayz the other bad part is that my old 1505 had a 9 cell battery and the m1530 I got today is a 6 cell. I was wondering when I return my old notebook do I have to include my xp disc and my power cord? Thanks

 

You only have to send back the laptop by itself.

 

If the battery is a concern, call them up and ask them to send you a 9 cell. They usually won't mind (however given the current battery shortages, who knows??). Do you know if your replacement system was a refurb or a new unit?

 

I was thinking about giving them a call about the battery, but I know with a 9 cell the battery will stick out abit. There is a refurb sticker on the bottom of the notebook. I was wondering what is the different between a refurb and new unit? I was told by dell customer service that a refurb is actually new. The reason why its considered refurb is that they have turn on the notebook and test it to make sure its working. I was wondering is there a way to run XP on the M1530 or am I stuck with Vista?

 

That's bogus! The difference between a refurb and a new system is that generally a refurb has been slightly used/turned on by a customer then returned, has minor cosmetic defects, etc. A new system is brand new system built to order by the customer. In either case, I wouldn't worry about it because as long as the system works and you are happy with it, getting a refurb is no different than getting a new system.

 

As far as your battery goes, did your original laptop have a 6-cell or 9-cell? If you only had a 6-cell, that's why you got the 6-cell now and Dell isn't obliged to give you the 9-cell.

If your original laptop had a 9-cell however, you should call Dell and see what they can do.

 

my 1505 had a 9-cell battery. I will probably call dell and see if I could exchange the 6 cell to a 9 cell. Apparently my 1505 had a T7400 with 4 mb cache and this one has only a 2mb cache. Overall, I am very happy with the replacement. Thanks for all the help guys.

 

What processor did you get with the m1530? Given the circumstances, (i.e. inspiron to XPS upgrade) and assuming that Dell will replace or give you a 9 cell battery, I think you should let them off the hook with the processor (provided they upped the clock speed)

 

^^ Agreed. Dell really isn't obliged to do anything simply because the cache has gone down as technically the processor is better than what it's replacing.

 

the processor that i got with my m1530 is T7250. I am not going to cry over the extra 2mb cache with dell. Just very happy with the upgrade. quick question could I still use my old AC adapter that came with my 1505. I was planning on leaving one adapter in my room and one in the living room.

 

If Dell is doing a system upgrade, you'll need to return the old adapter with the old system.