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    Chatting to a techie about 64-bit <_<

    Discussion in 'Dell' started by purplegreendave, Jul 10, 2008.

  1. purplegreendave

    purplegreendave Has a notebook.

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    I think the first thing they're taught is question dodging.
    Obviously, the link they (he or she???) gave me won't work without a service tag - which I don't have.

    Best bit was them telling me I was going to void my warranty :D

    Hovering over the customer satisfaction form - wondering what I should write :p
     
    purplegreendave, Jul 10, 2008
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  2. Miho

    Miho Notebook Consultant

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    Wow, so they just closed your session after you stated a fact?
     
    Miho, Jul 10, 2008
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  3. flipfire

    flipfire Moderately Boss

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    Chat up again and ask for a 128bit Vista disc and 64GB SSD RAM
     
    flipfire, Jul 10, 2008
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  4. purplegreendave

    purplegreendave Has a notebook.

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    ^ I'd probably get reasonable answers that way!
     
    purplegreendave, Jul 10, 2008
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  5. The_Observer

    The_Observer 9262 is the best:)

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    I don't know how dell hires those guys.I knew more than him when I was 14.
     
    The_Observer, Jul 10, 2008
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  6. masterchef341

    masterchef341 The guy from The Notebook

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    WOW. he gave you false info and stuff. i would complain and try to get a discount or something. thats horrible.
     
    masterchef341, Jul 10, 2008
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  7. purplegreendave

    purplegreendave Has a notebook.

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    I think I'll say in the form that he hadn't a clue what he was saying - after all, he didn't!
     
    purplegreendave, Jul 10, 2008
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  8. kanehi

    kanehi Notebook Deity

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    Seems lika a holier than thou attitude on the caller. Were you testing the knowledge of the 'sales' spokesperson? He already stated to contact technical support. This person is in sales and his knowledge is probably limited. You could've asked to him to connect you to technical support instead of making yourself feel better. I hate people belittling others to satisfy their egos.
     
    kanehi, Jul 10, 2008
    #8
  9. atbnet

    atbnet Notebook Prophet

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    I don't know why anyone even uses these chat support help lines anymore. They aren't helpful at all.
     
    atbnet, Jul 10, 2008
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  10. Miho

    Miho Notebook Consultant

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    Well that was a useless comment.
    No, he very clearly needed someone to answer a question, and the sales spokesperson even referred him to something that requires a service tag--which he lacked without a computer, the whole reason for the call.

    tl;dr: no, the spokesperson was unhelpful and lacking in knowledge.
     
    Miho, Jul 10, 2008
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  11. ArunOnline

    ArunOnline Notebook Enthusiast

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    It looks like he is in Dell's Bangalore campus. Maybe he is a new recruit. I've been to Dell's campus here in Bangalore, met a few new recruits as my friend also joined there, and I found them to lack in technical knowledge very much. Even though they are given 3 months of training, Dell doesn't select them based on their technical expertise, but they give preference to those who can handle English language better.
     
    ArunOnline, Jul 10, 2008
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  12. plasma.

    plasma. herpyderpy

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    heh heh, i bet he was busy searching up wikipedia about 64 bit and 32 bit differences after you asked the question lol
     
    plasma., Jul 11, 2008
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  13. purplegreendave

    purplegreendave Has a notebook.

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    No, as Miho quite rightly defended me - I want a 64 bit laptop, and I'm not going to spend 3 months wages on something that's not up to my expectations.
    Towards the end, yes I got a little frustrated, but the "tech guy" should have either put me through to someone who knew what they were talking about straight away or found out for me - or even 'fessed up when he didn't know what was going on.
    Everyone has to start a job at the bottom (believe me, I know), but Dell should ensure their sales reps know what they're talking about!
     
    purplegreendave, Jul 11, 2008
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  14. TuxDude

    TuxDude Notebook Deity

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    The job of a sales person in any company is to motivate the customer to buy the product and he need not have indepth technical knowledge which is the case here...... It is natural that if a sales person has good technical knowledge he is overfit for the job and will not stay in the sales line.... ;)

    Anyway the sales person should have connected to a technical person but I doubt DELL allow that before a purchase is made......

    A little offtopic it may be - but news is that Microsoft's last 32-bit Desktop OS would be Vista and for the server it would be Server 2008 .... ;)
     
    TuxDude, Jul 12, 2008
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  15. jawbone

    jawbone Newbie

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    Do you have a source for that statement? I thought Microsoft already announced that Windows 7 will ship with 32 and 64 Bit versions
     
    jawbone, Jul 12, 2008
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  16. atbnet

    atbnet Notebook Prophet

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    Windows 7 desktop will have both 32 and 64 bit . Windows 7 Server will be 64 bit only.
     
    atbnet, Jul 12, 2008
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  17. DFI Fan

    DFI Fan Notebook Evangelist

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    I highly doubt that Dell will void your warranty for installing x64 (or XP or Linux) for that matter. However, they probably will not support XP, Linux, or x64. That does not mean that it kills your warranty though. The warranty is on the hardware. The support is mostly on the software.
     
    DFI Fan, Jul 12, 2008
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  18. TuxDude

    TuxDude Notebook Deity

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    Ok I guess I was also fooled by some websites mis-interpreting Bill Laing's comments..... Windows 7 will be the last 32-bit desktop OS and Server 2008 the last 32-bit server OS.... :)
     
    TuxDude, Jul 13, 2008
    #18