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    Changing shipping address on Dell Outlet order

    Discussion in 'Dell' started by coolmen777, Jun 23, 2008.

  1. coolmen777

    coolmen777 Notebook Guru

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    Hello Everyone

    I am trying to change the shipping address on my Dell Outlet order that I placed Friday. The order is still pending, meaning it hasn't shipped, and est. ship date if 06/25/08, which means I should be able to make that change, but when I call Dell Home Customer Service, they say it is not possible. I am trying to get in touch with my Dell Outlet Rep that helped me purchase this, but he is not responding. Anyone has successfully changed the shipping address for an order? Dell reps keep telling me that I need to cancel and re-order (but with this being an Outlet item, it is not guaranteed). Any help is greatly appreciated. Oh, and I did purchase this on Dell Preffered Account. Thanks.
     
    coolmen777, Jun 23, 2008
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  2. The_Observer

    The_Observer 9262 is the best:)

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    Ask for a supervisor or manager and talk to them.Even if it's shipped I think they can change the address.
     
    The_Observer, Jun 23, 2008
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  3. coolmen777

    coolmen777 Notebook Guru

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    Tried that, same thing. They claim once it is built, there is no way to change the address (for security purposes and fraud protection). Go figure...
     
    coolmen777, Jun 23, 2008
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  4. Bauer418

    Bauer418 Notebook Evangelist

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    Wait til its shipped and call DHL. Arrange for a pickup or ship to a new address. You may have to go to your closest DHL station and show them ID or something...but I believe DHL can re-route it.
     
    Bauer418, Jun 23, 2008
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  5. Cron-Z

    Cron-Z Notebook Guru

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    I had this happen to me when I ordered my girlfriend's Inspiron 1525. I had to go through a supervisor. At first, he tried to cancel and re-enter the order himself, but it was too late. So he (the supervisor) contacted the courrier company (Purolator) to change the address.
     
    Cron-Z, Jul 9, 2008
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