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    Cancelled Complete Care, but still shows as having it!

    Discussion in 'Dell' started by dleewo, Apr 4, 2008.

  1. dleewo

    dleewo Notebook Enthusiast

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    This is actually rather funny....Back in January, I got a call from a Dell sales rep who convinced my to purchase their complete care package for a laptop I had bought a month earlier and they offered me a $75 coupon. I went ahead and got it, but after a few days, the status never showed online and after talking to several Dell reps, no one could tell me why so I canceled my order.

    I got my credit card refund, but low and behold, about a week later, it showed up online that I had complete care service. I figured that like the time I initially ordered it, it would take a while to go away. Well, 3 months later, it hasn't. It still shows me as having complete care service.

    Another surprise came this week in that I received my $75 coupon code.

    I don't plan to spend the coupon as I have no doubt that eventually Dell would get their act together and figure out I haven't paid for this service nor do I deserve the $75 coupon, but I'm just amazed at how companies can do business so inefficiently and open themselves up to fraud!
     
    dleewo, Apr 4, 2008
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  2. Jamaicanyouth

    Jamaicanyouth Notebook Evangelist

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    It might seem that way online but when you talk to a Dell rep it will not be there. I have the same issue.
     
    Jamaicanyouth, Apr 4, 2008
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  3. Khris

    Khris Yes I am better than you!

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    I would like to personally applaud you for that statement! It's nice to see there are still honest people out there! :)
     
    Khris, Apr 4, 2008
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  4. channelv

    channelv Notebook Evangelist

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    Ditto. I highly praise you for that!
     
    channelv, Apr 4, 2008
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