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    Can someone explain these charges?

    Discussion in 'Dell' started by sethhobrin, Jan 14, 2008.

  1. sethhobrin

    sethhobrin Notebook Consultant

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    Looking at my itemized bill...

    1 983-5942 Type 15- Third Party At HomeService with Nights and Weekends, 24x7 Technical Support,2 Year Extended $251

    1 988-5617 Dell Hardware Warranty PlusOnsite Service, Initial Year $189

    1 984-2360 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year $56


    Why am I being charged the $189? It seems like I am paying for 2 warranties. If anyone calls and tries to add a 3 year warranty to their laptop it normally costs about $300.

    Whats this $189 charge? Should I call and argue it?
     
    sethhobrin, Jan 14, 2008
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  2. jojoinnit

    jojoinnit Notebook Consultant

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    Looks like you're paying for Dell to come round or a 3rd party if Dell isn't available.
     
    jojoinnit, Jan 14, 2008
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  3. sethhobrin

    sethhobrin Notebook Consultant

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    I just wanted a standard 3 year in home warranty. It looks like I have 2 warranties for the first year. $490 seems excessive for a 3 year warranty as well.....
     
    sethhobrin, Jan 14, 2008
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  4. Eleison

    Eleison Thanatos Eleison

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    Actually, it looks like you're paying for both Dell and Third-Party OnSite the first year, and a third-party OnSite Extended Warranty for 2 additional years.

    You may want to check with Dell to see if you can do away with the Dell On-Site and just have Third Party OnSite for the entire warranty period.
     
    Eleison, Jan 14, 2008
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  5. sethhobrin

    sethhobrin Notebook Consultant

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    Calling them right now.
     
    sethhobrin, Jan 14, 2008
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  6. Samuel613

    Samuel613 Notebook Evangelist

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    They invoice things weirdly. Look at the total system price. Is it the same as what you specified online? They most likely charged you $189 less for the system, and added that $189 back for the warranty line item. It's worth checking into, but is probably nothing out of the ordinary.
     
    Samuel613, Jan 14, 2008
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