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    Can now say what screen you want?

    Discussion in 'Dell' started by Dichdude, Mar 21, 2008.

  1. Dichdude

    Dichdude Notebook Enthusiast

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    I recieved a M1530 4 days ago with a Samsung DW306 (very poor screen) and after being sent out the same Samsung screen twice for replacement I was told I could not get an LG replacment and only a Sumsung.

    After having an argument with Tech support the unit is being picked up early next week.

    I got online to order 5 or 6 replacments and keep a unit with an LG screen and send the rest back I got the attached infomation from the Sales person.

    Am waiting to hear back from customer support to tell me this is 100% correct but as far as I am aware you can now ask for the LG screen when ordering and should recieve it.

    Heres finger crossed will keep you informed.
     

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    Dichdude, Mar 21, 2008
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  2. IM_ALL_IN

    IM_ALL_IN Notebook Consultant

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    Sounds interesting but the rep may have just been trying to close a sale.
     
    IM_ALL_IN, Mar 21, 2008
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  3. Lithus

    Lithus NBR Janitor

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    The reps have been saying that forever.

    You CANNOT choose your screen. They have NOT switched to LG only.
     
    Lithus, Mar 21, 2008
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  4. Jakpro

    Jakpro Notebook Evangelist

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    You CAN choose whichever screen that you want!

    (They just ship you anything that they want!)
     
    Jakpro, Mar 21, 2008
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  5. Dichdude

    Dichdude Notebook Enthusiast

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    I will wait to see what customer support says as I have been telling them that the sales people lied to me, at least I have proof now and might give me some bargining with getting the XK309 replacment....
     
    Dichdude, Mar 21, 2008
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  6. IM_ALL_IN

    IM_ALL_IN Notebook Consultant

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    Just ship the POS back if you a bad screen. Everyone on the board should send them back ASAP and forget this jumping through hoops ****, they'll get the message eventaully and realize that people don't want the garbage screens.
     
    IM_ALL_IN, Mar 22, 2008
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  7. Dichdude

    Dichdude Notebook Enthusiast

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    Yes, but some if us actually need a laptop and going weeks without one is not an option.
     
    Dichdude, Mar 22, 2008
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