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    Can I not cancel my laptop over the weekend?

    Discussion in 'Dell' started by Rathma, Aug 16, 2008.

  1. Rathma

    Rathma Notebook Enthusiast

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    Their customer service chat is not available.

    I got impatient and picked up an HP Pavillion instead. Right now the Dell is still in building process, so if I canceled Monday and it got to shipping mode on that day it would suck.
     
    Rathma, Aug 16, 2008
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  2. WengAndrew

    WengAndrew Notebook Enthusiast

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    You can still "cancel" your order. However if you cancel it after it has shipped, it will be considered a "return." The only difference is that the package will arrive at your door, and you will have to refuse the package. You still have to contact Dell of course.

    I did this with my XPS about 3 weeks ago. I got full refund. I'm in Canada.
     
    WengAndrew, Aug 16, 2008
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  3. Cin'

    Cin' Anathema

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    Here is some info from the site...but if WengAndrew had luck with a cancellation over the weekend, that's great! ;) :)

    Did you order online? Here is some online information:
    Changing Your Order
    http://support.dell.com/support/changeorder/index.aspx?c=us&l=en&s=dhs&cs=19

    How to Cancel, Modify, or Change an Order That Was Placed with Dell
    http://support.dell.com/support/top...EBD59F212040C5AD4EAFE7B7684A07&doclang=en&cs=

    Hope that helps...and *fingers crossed* it doesn't ship before you cancel. And, congrat's on your HP purchase! :)

    Cin ;) :)
     
    Cin', Aug 16, 2008
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