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    Can CSRs see your past message history?

    Discussion in 'Dell' started by az_blizard, Aug 4, 2007.

  1. az_blizard

    az_blizard Notebook Consultant

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    Can CSRs see what you've asked for from others (either other CSRs or Dell Chat)? Random question because sometimes it feeling like they can :eek:
     
    az_blizard, Aug 4, 2007
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  2. Kirabella07

    Kirabella07 Newbie

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    I am pretty sure they can. I used to be a CSR and we had to document our calls and go back and view the call history, if we didn't document sometime it was a pain in the a$#.

    It was the worse job i've ever had. Hated every minute of it.
     
    Kirabella07, Aug 4, 2007
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  3. mattstl77

    mattstl77 Notebook Evangelist

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    Yes, they can. My case manager was able to see who I was speaking to on chat and what he promised me. That is why I just go straight to my Case Manager when I have some questions. He told me that only Case Managers have access to what the delay is, not those people on chat.
     
    mattstl77, Aug 4, 2007
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  4. HCW

    HCW Notebook Deity

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    They make notes on your account each time you call or email
     
    HCW, Aug 4, 2007
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