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    CSR never called back!!

    Discussion in 'Dell' started by madpeter, Aug 3, 2007.

  1. madpeter

    madpeter Notebook Geek

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    Well, I was trying to contact my CSR regarding a M1330 order because I need to change something. So I sent five emails and three voice mails so far in last five days, but she never called me back! Not even a email... :mad:

    Anyone has any idea what I should do? I will be on a trip the next week so I really want this to be done today. :confused:

    Please help!
     
    madpeter, Aug 3, 2007
    #1
  2. peter740

    peter740 Notebook Consultant

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    Just pray.
     
    peter740, Aug 3, 2007
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  3. mattstl77

    mattstl77 Notebook Evangelist

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    I experienced the same thing with my CSR. I called the EPP and specifically asked for anyone but the rep I had. I crabbed about that guy not returning my phone call. I went ahead and cancelled and reordered a laptop. I was given $50, free bag, and free next day shipping.

    I plan on writing to corporate letting them know what I experienced. I can understand if a CSR is busy and can't answer our questions, but it would be appropriate if they called back and said, "I am sorry that I can't help you with your order now. Maybe we should set up a time when we can both chat." It is inexcusable for a CSR to treat customers like that after they get done plopping a bunch of money on their delayed computers.
     
    mattstl77, Aug 3, 2007
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  4. DTC87

    DTC87 Notebook Geek

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    dont bother leaving messeges since they never return your call. i left like 2 emails abd 4 messeges with no replies whatsoever. i just kept calling the extension until i got a hold of him. i called like once every 30 minutes lol.
     
    DTC87, Aug 3, 2007
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  5. StacyLynn624

    StacyLynn624 Notebook Guru

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    They're useless. I've had two, neither of them would call me back nor e-mail me back. This sux. I've waited 3 weeks, and I'm getting tired of hearing "build stage". Mine is supposed to ship on Monday for a Tuesday delivery. I seriously doubt that.
     
    StacyLynn624, Aug 3, 2007
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  6. madpeter

    madpeter Notebook Geek

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    Ok, do you think that I can have someone else to modify my order?
     
    madpeter, Aug 3, 2007
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  7. matsuya

    matsuya Notebook Guru

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    I usually have to call at least 2 different people to get what I want.
     
    matsuya, Aug 3, 2007
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