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    Buying Extended Warranty After Purchase

    Discussion in 'Dell' started by Divert, Oct 22, 2007.

  1. Divert

    Divert Notebook Geek

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    I was wondering if anyone has bought an extended warranty after they purchased a Dell laptop (specifically an Inspiron 1520) and how this process works (and pricing). Thanks
     
    Divert, Oct 22, 2007
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  2. schnikies79

    schnikies79 Notebook Enthusiast

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    I would like to know too. My one year warranty ends today.
     
    schnikies79, Oct 22, 2007
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  3. Tex1ntux

    Tex1ntux Notebook Consultant

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    Go to http://support.dell.com

    Click "Warranty Information"
    Click "Extend & Upgrade Warranty"
    Enter your service tag
     
    Tex1ntux, Oct 22, 2007
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  4. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    expired warranty cannot be extended, so may want to hurry.
     
    ACHlLLES, Oct 22, 2007
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  5. Divert

    Divert Notebook Geek

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    After I enter my service tag it says I have entered an incorrect e-value code (which doesnt have anything to do with warranty term extensions). Anyone know why this is happening?
     
    Divert, Oct 22, 2007
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  6. Tex1ntux

    Tex1ntux Notebook Consultant

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    I don't know why it does this, but it does it to me too.

    Did you get a replacement laptop, too?
     
    Tex1ntux, Oct 22, 2007
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  7. Divert

    Divert Notebook Geek

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    Nope, this is my first original laptop.
     
    Divert, Oct 22, 2007
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  8. jabbok

    jabbok Notebook Deity

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    I was able to buy an additional 2 year warranty on my desktop after it had expired just call and talk with a csr
     
    jabbok, Oct 22, 2007
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  9. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    You were lucky then. I tried to add warranty on my old laptop before I sold it, and spoke to 3 different reps, and was refused.
     
    ACHlLLES, Oct 22, 2007
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  10. frazell

    frazell Notebook Deity

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    Dell's policy, as I understand it, is this...

    If the machine is less than 30 days old you can extend the warranty at the prices they would do it on a new machine for...

    If the machine is more than 30 days old AND still under warranty you can extend the warranty for a higher price.

    I was offered quotes for 3 year extensions to my i1520's warranty before I sold it... And that was at the end of an existing 3 year warranty!

    If the website isn't working you can always do it over the phone with them...

    This is the proper number to call: 1-800-247-4618
     
    frazell, Oct 22, 2007
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  11. B2TheEYo

    B2TheEYo Notebook Deity

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    Usually.. from what I've read... Just before it expires, Dell contacts you and tries to get you to extend you're warranty.
     
    B2TheEYo, Oct 22, 2007
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  12. faulkton

    faulkton Notebook Enthusiast

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    i wanted to extend my warranty and add complete care after it was shipped.

    Several reps told me i had to return the laptop and buy another one to get complete care, but after being persistent i found a rep who was able to sell the coverage with out a return.

    Moral of the story, dell reps don't always know what the hell they are doing.

    Keep trying.
     
    faulkton, Oct 22, 2007
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  13. KAV1

    KAV1 Notebook Enthusiast

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    I am within my 30 days and I have called twice and both times been told I had to return and buy a new system to get the same price on warranty as when buying a system new...
     
    KAV1, Oct 23, 2007
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  14. faulkton

    faulkton Notebook Enthusiast

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    this is who finally sold me mine without a return.
    Dell Marketing Services
    866-867-2012
     
    faulkton, Oct 23, 2007
    #14