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    Build team can apparently change the components at will

    Discussion in 'Dell' started by fred2028, Nov 5, 2009.

  1. fred2028

    fred2028 Sexy member

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    Yesterday a manager for tech support told me that once the laptop dispatch has been approved as an order #, the build team is allowed to alter your configuration without notifying anyone. My previous configuration had the following changes:
    • RGBLED screen to a crap 945p WLED
    • No Bluetooth
    • No Leather trim
    • Intel 5300 wireless card to a crappy Dell 1397 or something
    My new order now only has a problem with the screen and the lack of Bluetooth.

    I cannot believe a team is allowed to do this. I would expect them to notify someone to notify the customer of the availability of products and allow the customer to decide whether he/she wants to wait or change their configuration. This bit is pissing me off really badly about Dell, I hate it when I have to re-order stuff.
     
    fred2028, Nov 5, 2009
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  2. surfasb

    surfasb Titles Shmm-itles

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    This is the first time I'm hearing of these things. When I visited a Dell Manufacturing plant, definitely no one on the floor or the plant manager had the power to change orders. They always had to phone a separate department.
     
    surfasb, Nov 5, 2009
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  3. fred2028

    fred2028 Sexy member

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    Weird. I have had 2 orders that I had to cancel because too many components were wrong, and this current order STILL has 2 components wrong. I think I'm just going to wait to receive it, then call Dell and ask them to send a tech with the right components.
     
    fred2028, Nov 6, 2009
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  4. D@T@ Gaurdian

    D@T@ Gaurdian Notebook Enthusiast

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    :eek:
    Well that beats every horror story I have read to date! I must say, IF there is to be a change in hardware components I had better be the one to AUTHORIZE IT! I could imagine a component being replaced with one of greater quality/capability without notice, but never a down-grade without the customers acceptance!

    I guess I need to go read those T's & C's again (for the 20th time)...good grief this is just bizarre!!!!!!

    I have not mentioned this in previous post, but I am an IBMer and we have a few issues ourselves....and to think we sold our PC business because DELL was kickin' our tails in this space.??? :rolleyes:

    Well all I can say is...if my sexy lady shows up with man parts...she..it is going to learn how to fly real quick! :mad:
     
    D@T@ Gaurdian, Nov 6, 2009
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