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    Broken Laptop

    Discussion in 'Dell' started by pkgman, Mar 21, 2005.

  1. pkgman

    pkgman Newbie

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    My daughter's laptop keeps failing. I paid for on-site service. The technicians have been out to fix it many times. I contacted Customer Care and Service, both times getting someone who struggled with English. Now Dell wants me to send them the laptop. My questions:
    Anybody know how to get someone from Dell on the phone who speaks clear English?
    Should I send the machine back to them? That's not what I paid dearly for.
    Can anyone help?
    Gary
     
    pkgman, Mar 21, 2005
    #1
  2. Phiber

    Phiber Notebook Enthusiast

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    Tell them you want an English speaking supervisor or agent. I don't see how they can refuse. Unfortunatly, it seems to be luck of the draw. I;ve been on the line with some obviously American people and then others who are not from this country (because they don't parrot English very well much less speak it.)



    011100110110111001101111011101110110001101110010011000010111001101101000
     
    Phiber, Mar 21, 2005
    #2
  3. ZaZ

    ZaZ Super Model Super Moderator

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    Maybe you could get Dell to give you a new one since yours seems to be a lemon.






    I know things, things that could get me killed


    Thinkpad T41:
    * 1.6Ghz Pentium M * 768Mb Memory * 40Gb Hitachi 7200RPM * Panasonic UJ-845-B DVD+RW *
     
    ZaZ, Mar 22, 2005
    #3
  4. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

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    Ask arrassing them...And ask for a compensation. I got one...they gave me a brand new battery for my Inspiron 4000 (3yrs ago)....it was for a 2 faulty cd-rom . The cd-rom that came with the machine was faulty and so was its replacement....They are normally willing to give you compensation if you push a little...
     
    LaZzZy_Dude, Mar 22, 2005
    #4